With tickets for any event or concert, it's a good idea to shop around, but I know TickPick is one of the first ones to visit. Live Chat Submit A Request. Once the order was placed and the seller received the order to purchase their tickets they immediately notified us that there was a problem. Had I purchased my tickets directly from the Madison Square Garden online, they would have been able to produce a lost ticket voucher. Passion for delivering a high-level of customer service and confidence in managing a range of stakeholders. Not only that, but the same seats on Stub hub were going to cost me $200+ more. TickPick is an innovative new ticket marketplace that aims to take the struggle out of purchasing tickets to sports, concerts and other live events. TickPick expects to surpass $200 million of gross transaction value in 2019, achieving more than 60% year-over-year growth. Consumer Review: They are scalpers who charged double for tickets at Pepsi Center in Denver. Because of this sellers pricing error we have provided you with a $50 promo code to buy other tickets. They were contacted and agreed to refund $16.99: Sincerely, We had used TickPick dozens of … They stole from me and thats ridiculousDesired Settlement: I would like my ticket to the game... and a full refund due to the attempted theft! Ticket face value was not communicated, thus I believed I was buying tickets directly. TickPick has tickets to all of your favorite events and we are the only ticket site that has no buyers fees, that's right, we show you all-in ticket prices up front.Also when looking for tickets, we do the heavy lifting for you. Entry Method: Keyed The service did work for me when purchasing tickets to a concert recently. TickPick review summary. I did not understand that when ordering. All ticketed events are scheduled to take place regardless of … TickPick also has an urgent support line which is open from 9am-11pm EST, seven days a week. $51,237 / yr. I will defenetly recommend them and l will use them again next time for sure ! I called and talk to a [redacted] at TickPick and was not able to have my tickets honored.Desired Settlement: I want them to get me my tickets at the price I paid or comparable/better tickets for the same price. Contact Us We would love to help you! Ticket prices are set by individual sellers listing their tickets for sale, we do not control these prices. We have also offered to provide her alternative seats at our cost, which has not been an option she has chosen to take advantage of. Customer Service Specialist salaries - 1 salaries reported. A few weeks after purchase, I received a [redacted] envelope with a [redacted] enclosed and a piece of paper stating "this is your entry to the event. Tickpick customer service were very nice but could not do anything about it. What are service fees? Job Title. So we made sure the price you see is the price you pay. ", "Beware", "Don't … Get out to the ballpark without breaking the bank. Thank you in advance,TickPick Support. Phone: 1-845-538-4567 Email: support@tickpick.com. Customer Support Specialist salaries - 1 salaries reported. We have no reason to suspect that the seller's original purchase with Ticketmater was not legitimate, and any trouble that you may have at the venue would only be caused by the shredding of the original gift card. TickPick deals with the customer directly so brokers don’t have to worry about chargebacks, questions, or customer service. You can expect to receive your tickets at a sufficient amount of time before the event dates. The only other place with no fees is to trust someone on Craigslist rather than trusting an app with a 24 hour phone number and a support system in place. I would never knowingly purchase tickets to an event with someone else's name on them, but that is what they sent! The response time was phenomenal and the reply was very detailed. Our BuyerTrust Guarantee means your tickets will always be valid, and if the event is canceled, you get your money back. TickPick Salaries. Transaction Status: Pending Settlement How do I purchase Accessible Seats? Get 100% guaranteed tickets for sports, concerts, and theater events on TickPick, the only major no-fee ticket site. I called TickPick, and they essentially told me the same thing. You can hope to get your tickets at an adequate measure of time before the occasion dates. Those service fees our competitors hide and then tack on at checkout? Reference Number: removed Andreas and Jack replied almost immediately and solved my problem straight away. Simply claim your company now. Response: My concern is that I will get there, and they won't allow me to enter.Desired Settlement: I would like a replacement card. I checked our records and have nothing with the provided email or anyone with that last name. $24. I then received an email saying that there was a drastic pricing error and my order has been canceled. Pors for TickPick.com Reviews. I also realised that I paid 76$ per ticket that were worth 48$…. TickPick is a marketplace where fans and sellers of tickets list tickets for sale where other buys can buy tickets.Once a sale is confirmed we guarantee the delivery of those tickets at the price which was paid.Unfortunately the seller of these tickets made an honest mistake and listed tickets worth $316 for $16. Such a great customers service ! Response: As you requested, we'd be happy to help you find other available tickets for this concert which you can use the $50 promo code towards.Please call us at your earliest convenience: ###-###-####.TickPick Support. Sincerely. I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: In order for the Revdex.com to appropriately process your response, you MUST answer the question above. Tried calling TickPick customer service, didn’t ring- went straight to a recording. Please bring both the original shredded gift card, and the newly issued gift card with you to the venue in hopes that they allow you into your seats, and please keep our customer support phone number handy if you have any trouble. Sincerely, What is an AXS Account? more TickPick.com is an innovative ticket marketplace created with you (the sports fan, the concert hopper, and the theatregoer) in mind. As fate would have it, the card has been damaged to the point that it will be unable to scan, when I arrive at the venue. At TickPick, you will always get the best ticket prices. Business TickPick was first mentioned on PissedConsumer on Nov 01, 2018 and since then this brand received 17 reviews.. TickPick ranks 9 of 200 in Tickets category. 100% BuyerTrust Guarantee. They designed their site to eliminate the overwhelming number of overpriced tickets. Customer service contacts and company information. Customer Name: [redacted] Reply. Benefits. My tickets were cancelled 2hrs and 45 min prior to the show. Prior to buying, I emailed their customer service department. Grab limited time TickPick coupon codes and use 10% OFF to save money! Wondercide - Flea, Tick and Mosquito Spray for Dogs, Cats, and Home - Flea and Tick Killer, Control, Prevention, Treatment - with Natural Essential Oils - Powered by Plants - Pet and Family Safe. At the point when purchasing at TickPick.com, your tickets are ensured 100% to be legitimate and bona fide. Ticket results are listed and ranked based on a combination of price and quality, which allows people to select the Our BestPrice Guarantee removes the stress of price shopping. We recommend SeatGeek because it tends to have much lower prices and a better selection of tickets. Not only did they ease my concerns, but their customer service was top notch. First, are you sure it was with TickPick.com? If an event is canceled and not rescheduled, upon formal notification from the event promoter, we will email all online customers and refunds will automatically be applied to the credit card used by the customer at the time of purchase. The pick-up location was convenient and I had no trouble getting the tickets. Tap to download now. We understand the awful situation the buyer is in, and have advised that she tape the card back together and see if the venue will work with her to allow her to access her seats. I have the 16-digit card number, the CVV code, and the expiration date on the card. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. And the investment will enable TickPick to accelerate its marketing and business development initiatives and establish a data team to further improve the company’s customer service by … Response: We're happy to hear that the venue seems to be willing to work with you to honor the gift card that has been taped back together. How’s Tickpick Customer Service and Help? The customer service was timely and responsive when I expressed a concern because I hadn't received an email with my pick-up location 3 hours prior to the event time. I just moved to colorado and my teams coming to play so I wanted to go. Chris O’Brien, TickPick Co-Founder and Co-CEO, said, “At TickPick our mission is to continually improve the customer experience through technological innovation and industry-leading service. The experience is even better in the app. I will definitely use this site again." The reason that "the card has been damaged to the point that it will be unable to scan," as the buyer put it, is because she shredded the gift card in her document shredder. I've been notified of the current situation and would like to come to a quick resolution in which you see fair. I reached out to TickPick to see if the card could be replaced, and, after contacting the seller, responded that there was nothing that could be done. I'm a regular concert goer and somewhat of a "seat snob" when it comes to having good seats. I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Use RevDex to, Increase visibility and credibility of your review by. If you have any questions during the shopping process and need to get in touch with Tickpick's customer service, through the corresponding \"Contact Customer Service\" or \"Online Contact\" button set by Tickpick, you can send messages to the customer service. Consumer Review: On the TickPick website they had tickets to a Taylor Swift concert for $16 a piece. Misleading advertising from such companies appears to be fraudulent.Desired Settlement: I personally want all costs that were paid above normal ticket price refunded and I wanted Revdex.com to know of the concern. When buying at TickPick, your tickets are guaranteed 100% to be valid and authentic. Review: I purchased 2 Garth Brooks tickets via TickPick. The concert is April *, 2016, at 10:30, at the KFC Yum Center in Louisville, KY. She's absolutely right to be worried that the venue may not be willing to allow her access with the shredded gift card, but this is the best option we can provide to her. I actually paid $319 ($157 each for 2 tickets). No service fees. Business With ticket prices 10% lower than our largest competitor, we've saved our customers millions. This company has no actual access to tickets or ticket purchasing in any manner. TickPick Customer Service Contact Info. We have done everything on our end to work with the seller to have the gift card reissued if possible, and it has been explained to us that the gift card cannot be re-printed. This business is unethical and questionable! TickPick is a ticket resale network where you can buy, sell, and bid on tickets to concerts, sporting events, and the theater. Consumer $51,571 / yr. The transactions on the gift card show that the purchaser of the tickets bought the Garth Brooks tickets directly from Ticketmaster when they went on sale, and shows the price that they were purchased for to buy them directly from the venue when they went on sale. _____ 4. Why don't I see My Events in the App? TickPick is offering a product no one else is- ticket resale without insane service charges. I filled out the billing form with the correct billing information and they replied I had to use my colorado address so I did they sent me a reply saying the could not provide me service and then I got an email they had charged me and my e-ticket which I was just told they could not send me still has not come! The remaining transaction for $45.09 was likely made to clear out the rest of the balance on the gift card. Waste of time. [Your Answer Here] [] I agree to TickPick's User Agreement and acknowledge that: Have something to share about Tickpick? I reached out to the venue, and they stated that if the tickets were, in fact, legitimate, they could help me at the guest relations window on the day of the concert. Customer Reviews are not used in the calculation of BBB Rating ... Tickpick LLC is an online marketplace for buying and selling event tickets. One for $154.91(TM [redacted]) and one for $45.09 ([redacted]). This website was reported to be associated with Tickpick LLC. $24.99. Total: $16.99 SeatGeek. Generally, this button is set at tickpick.com bottom. $55,259 / yr. [redacted] - My name is [redacted] one of the founders of TickPick. This kind of guarantee stems from the fact that the company vets the tickets any large seller provides to the website to start listing them up for an event, according to the TickPick review. The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. There is no fee to list on their … I was a little hesitant due to the restrictions on Garth's tickets, and also that I had never bought from them before. Share. 9 TickPick reviews in New York City, NY. I was able to register/activate the card on the website it came from ([redacted]) After giving the representative all the information on the card, including the account number, the CVV code, and the expiration date, they stated a replacement card would be sent out. 147 reviews of TickPick "It was a very easy and efficient process with no fees. We have no choice but to take the seller at their word. *All sales are final (double check the event DATE and LOCATION) ... New York, NY 10122 Facebook @TickPick Twitter @tickpick LinkedIn TickPick LLC. Thank you in advance for your time. Response: TickPick refuses to refund for the tickets that were purchased, but never delivered. We take pride in our customer service and will make sure that you are taken care of. Card Type: removed I only found this out after calling and emailing. If the seller had confirmed this order than our BuyerTrust Guarantee would be in effect and we'd require the seller to uphold their sale. How to contact Tickpick? I don't expect many people to read the User Agreement in it's entirety, but the two statements listed above have been carefully chosen to make sure we prevent having problems such as the one we are currently experiencing. TickPick Customer Service Contact Info. We understand you had a negative experience with this one particular seller and we are sorry for that. Customer Support Agent salaries - 1 salaries reported. The latter point I can assure you is extremely rare. I feel that even when a store or airline makes these same errors but unhold the price they sold it for. Business TickPick does have a friendly and helpful support team. Response: *I may be ordering tickets above or below face value and cannot cancel or change my order once I place it Pros: TickPick Reviews. Sharing is caring! A free inside look at company reviews and salaries posted anonymously by employees. In order for the Revdex.com to appropriately process your response, you MUST answer the question above. Please reach out to us by email at support@tickpick.com or by phone at 845-538-4567 if we can assist in any way. When I spoke to the box office, she told me the tickets had never been fully transferred and were still under the name of original season ticket purchaser- they couldn’t do anything about it. Thanks a lot, Description: TICKET SALES-EVENTS, INTERNET SERVICES, Address: One Columbus Place, N19D, New York, New York, United States, 10019. In the course of my conversation with the representative, they stated that that there were two transactions on the card. Yeah, we hate those too, so we don't have them. Read Full Review. Founded in 2011, TickPick.com is one of the fastest growing secondary ticket marketplaces in the country. You reveive tickets within an hour at your email adress and you don't have any additional fees compare to other companies. Email Support Submit a Request. I am disputing this through my credit card company. To me it is customer service and the right thing to do Review: I wanted to buy a hockey ticket. Hours of Operation: Monday-Friday: 10:00 AM to 8:00 PM CST Business So I bought two of them. 11,185. Tickpick consumer reviews, complaints, customer service. With that said, I want to specifically state that I do not think that we are falsely advertising, we by no means present ourselves as the Official Box Office, and have two statements that we ask users to agree to before purchasing tickets, (one of these statements is in regards to what you think we mislead people about): We're an official secondary ticket marketplace for the WNBA's Chicago Sky. Salary. 4.2 out of 5 stars. They helped me out 2 times : Instead, the cardholder was not charged for this order and has been fully refunded and provided a discount on any future order.This situation is completely rare, but honest mistakes do happen and we work with both buyers and sellers to make sure our ticket marketplace is fair and accurate.TickPick Support Transaction Type: Refund Get to know your customers. You'll save 10% over our largest competitor. TickPick was founded by Co-CEOs Christopher O'Brien and Brett Goldberg who saw inefficiencies in the ticket marketplace and decided to build a … Response: TickPick was founded by Co-CEO's Christopher O'Brien & Brett Goldberg who saw inefficiencies in the ticket marketplace & decided to build a more transparent & cost-effective solution. Response: I cannot understand why it cannot be replaced. Recent recommendations regarding this business are as follows: "Tickpick is a great ticket provider, and reasonably priced. I bought Milwaukee Garth Brooks tickets from Tick Pick. I am very glad that I have ordered my ticket With this company. Overall, TickPick is a real and legit ticket marketplace that started in 2011 with no service fees and has an A+ BBB rating. My damaged card was damaged by me accidentally shredding it, but I have, in fact, taped the card back together. They’ll also enjoy access to only the most trustworthy resellers, an updated and faster website, and the company’s amazing customer service. New TickPick customers can get a $10 discount off your first purchase of $50 or more.. Plus, the TickPick refer-a-friend program provides you with a $20 discount coupon for each new TickPick customer that you refer.. TickPick $10 New Customer Discount Useful. Hello - I am sorry to hear that you had a bad experience. Get 20% Off Your SeatGeek Order By purchasing a ticket or signing up, you agree to the. Card Number: removed With that said, customer support is our priority and we'd like to make sure we come to a fair resolution. This is considered TickPick’s first institutional funding round. The usher will swipe your card and details of your seats will be printed out". I understand that a third party seller may be making money off their sale, but I just want to be sure the card is actually legitimate. Response: We don't play games with hidden fees like our competition. TickPick has a stronger customer service though, as well as a more transparent approach. [Your Answer Here] Company. I emailed the venue, and was told that "if the tickets are legitimate, someone at the guest services window will be able to help you on the day of the concert (type the number in manually).To be safe, I also called the company that issued the card ([redacted]).
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