5. They are generally long in duration and discussions are conducted at a leisurely pace over tea and coffee. Age plays a significant part in the culture of Saudi Arabia. This chapter is a case study of intercultural communication in a tertiary educational setting in Saudi Arabia. One of the most difficult concepts for many other cultures to grasp is the need to offer flattery in many business situations. These are customs and social duties that also infiltrate the Saudi Arabian business world and affect the way Arabs handle business dealings. Language and culture are intertwined, which makes non-verbal communication a key aspect in language learning. Saudi Arabia Business Part 1 - Working in Saudi Arabia: Working practices in Saudi Arabia. In the event that you are offered a gift, it is considered impolite and offensive if you do not accept it. An agreement is only final when both parties have parted. Being rude, causing offence or looking ungracious is worse than death in Saudi culture so they will always want to save face, whether their own or someone else’s. Indirect Imply or suggest what is meant. In other words, this means that communication styles in Saudi Arabia tend to rely more heavily on body language and other non-verbal cues such as tone of voice and the use of silence. For men, conservative business suits are recommended. Culture as an Iceberg Many cultural differences are obvious, while others are rooted deeply within. A sound knowledge of Saudi Arabia and of its cultural background, is essential to understand the principals which have guided the Kingdom’s business development. In times of globalisation, the global village and the Internet, the aspect of intercultural … Do not try to rush the slow decision making process. Social Media Such as Facebook, Twitter, and Blogs are web-based services that allow individuals to construct a public or semi-public profile within a bounded system, articulate a list of other The decision-maker is more often than not a silent observer. Do not try to jump into business transactions without first building relationships. Time should be allocated for such business meetings as they are an essential part of Saudi Arabian business culture. The concept of time in Saudi Arabia is considerably different to that of many Western cultures. Not all communication is language-based; people also convey what they’re thinking using gestures, eye contact, and facial expressions. Contact us today, Inbound Marketing Agency: Strategic Internet Consulting, Communicaid: Business Language Courses | Cross Cultural Awareness Training | Business English | Communication Skills | Worldwide. You should greet each of your Saudi counterparts individually, making your way around the room in an anti-clockwise direction. Prior to the emergence of Islam, the peninsula was divided between various nomadic Arab tribes and subject to invasion from a number of outside cultures. As a sign of respect, it is essential to wear the proper attire during business meetings in Saudi Arabia. Business culture in Saudi Arabia is unique, and understanding how things are done in the Kingdom’s boardrooms, offices, and meeting venues is central to successfully doing business in the Arab world’s largest economy. Saudi Arabia business Part 2 - Doing Business in Saudi Arabia: Business practices in Saudi Arabia, Saudi Arabian business etiquette (Do's and Don'ts). As one of the world’s largest producers of oil, it has a strategic impact on the world’s economy (and only a handful of countries can say that). This means that the message people are trying to convey often relies heavily on other communicative cues such as body language and eye-contact rather than direct words. Showing the soles of shoes is inconsiderate. Saarah Ahmed. It is recommended that you have your card printed in both English and Arabic. Both forms of communication are ways in which to strengthen trust and show respect in Saudi Arabia. To show respect one normally removes their shoes before entering a building while following the lead of the host. Search our Course Catalogue for all Saudi Arabia Courses. On the other hand, Americans are cooperative and quiet during negotiations. This means that the message people are trying to convey often relies heavily on other communicative cues such as body language and eye-contact rather than direct words. Thursday and Friday are the official days of rest. Abstract. This helps create a more relaxed and familiar environment to conduct business in. Most people do not work on Thursday, and there is no business conducted on Friday - the Muslim holy day. Establishing trust is an essential part of Saudi business culture so cultivating solid business relationships before entering into business dealings is key to your success. 1. Saudis tend to stand and sit much closer together than western cultures. DON’T appear loud or overly animated in public. Islam, which governs every aspect of a Muslim’s life, also permeates every aspect of the Saudi state. Structure and hierarchy in Saudi Arabian companies. For this reason, if you are in a business meeting, it is advised not to ask all the questions. Conflict negotiation styles and strategies of both Saudi Arabia and United States are very different. An upright finger can be viewed as an insult. It is important to show humility and behave conservatively at all times. The Saudi work week runs from Saturday through Wednesday. Saudi Arabia. High Context Communication – Saudi Arabia is considered a very high context culture. Saudi Arabian Culture Quiz - true or false. The Japanese are non-confrontational and will rarely directly decline requests. False. In Saudi Arabia this person is considered to be the least respected or least important. Due to the personal nature of business in Saudi Arabia, family influence and personal connections often take precedence over other governing factors. RATP works with customers, suppliers and emplo…, Headquartered in London, the EAB Human Resourc…, Discuss your training requirements for Saudi Arabia. Prior to the emergence of Islam, the peninsula was divided between various nomadic Arab tribes and subject to invasion from a number of outside cultures. The communication style in Saudi Arabia tends to be quite indirect and high context. As a result, Arabian culture is often described as detail-orientated whereby emphasis is placed on ethics and expected social behaviour such as generosity, respect and solidarity. Saudi Arabia’s culture is particularly collectivistic when compared to an individualistic society like the US and is expressed in close, long-term commitments to “in-groups,” – like family members. Occupying approximately 80% of the Arabian Peninsula, today this monarchy, rich in Arab and Muslim heritage and characterised by a high degree of cultural homogeneity is home to a plethora of successful, oil-rich cities. Introduction. People motion to one another to come nearer with an extended arm, palm down, and making a scratching motion with the finger. In Saudi Arabia, business cards are common but not essential to business culture. 4. Dignity and respect are key elements in Saudi Arabian culture and saving face through the use of compromise, patience and self-control is a means by which to maintain these qualities. Saudi communication style is tempered by the need to save face, honour and follow Sunnah, the example of the Prophet Muhammad. DON’T rush your Arabian counterparts during business negotiations. [Saudi Arabian General Authority for Statistics, 2016] Note: This figure includes non-Saudi expatriates. According to Islam, the left hand is considered unclean and reserved for personal hygiene. In Saudi Arabia, the communication style is more indirect and conservative compared to the communication style of other Mideastern such as the Emiratis due to their stricter environment. Gift giving in Saudi Arabia is appreciated but not necessary. Saudi Arabian business people prefer face-to-face meetings as doing business in the Kingdom is still mostly done against an intensely personal background. In Saudi Arabia the ‘OK’ gesture is an insult meaning ‘the evil eye’. Give/receive business cards with right (clean) hand. In this respect, people make assumptions about what is not said. The Saudi Arabian culture utilises the concept of face to solve conflicts and avoid embarrassing or discomforting others. The results suggest that three are two dominant styles of negotiation in the Saudi context, namely: the competitive and collaborative styles. The discovery of oil in the 1930s transformed the Kingdom of Saudi Arabia from a purely trade-based economy to one of the largest exporters of petroleum in the world. Instead, they will reply, “It is inconvenient,” or “It is under consideration.” They do not criticize, insult, put people on the spot or do anything that might cause embarrassment and thus loss of face. If unsure, it is best to get the names and correct form of address of those you will be doing business with before hand. The Japanese communication style reflects the value placed on maintaining harmony. Some gestures in Saudi Arabia include: Using only the right hand when it comes to greetings and giving/receiving items, the left hand is considered dirty. Because there are several styles of greetings used in Saudi Arabia, it’s best to wait for your Saudi … Non-verbal communication may contain more of the message than the words themselves. The word ’bin’ or ‘ibn’ (son of) and ‘bint’ (daughter of) may be present a number of times in a person’s name as Saudi names are indicators of genealogy. ... LOW CONTEXT Communication Styles 4. Saudi Arabian Culture – Key Concepts and Values. Saudi Arabia Business Culture in Saudi Arabia . Be on time for meetings, but realize others may not be since deadlines and business schedules are unimportant in Saudi culture. Islam – In order to comprehend fully the culture of Saudi Arabia one needs to understand the extensive influence of religion on society. Initial business meetings are often a way to become acquainted with your prospective counterparts. Arabic (official) Sunni Muslim (90%) Shi’a Muslim (10%) Other (including Eastern Orthodox, Protestant, Roman Catholic, Jewish, Hindu, Buddhist, and Sikh) Be conservative, and for women, be covered and do not wear tight clothing. MCDONALDS ARABIA. ... goals, and communication styles. Levine (1985) introduced the cultural variations of directness versus indirectness and clear (univocal) versus ambiguity in communication patterns. Business etiquette in Saudi Arabia is different from anywhere else on earth. Arabs traditionally use the right hand for all public functions including shaking hands, eating, drinking and passing objects to another person. Women are required to wear the ‘abaya’ (the long black robe) anywhere in public throughout the Kingdom and ‘shayla’ (headscarf) in most public environments. In Saudi Arabian culture particular emphasis is placed on tone of voice, the use of silence, facial cues and body language. Using only the right hand when it comes to greetings and giving/receiving items, the left hand is considered dirty. Saudi Arabia mostly consists of desert accompanied by a harsh climate and temperature extremes. 3. Saudi Arabia Behavior and Communication When it comes to Saudi behavior and communication, rules are key in order to show respect; which is a very high value within their culture. MCDONALDS ARABIA Introduction and backgroundMcDonalds is actually the leading global foodservice retailer which has more than 35,000 local restaurants which are serving nearly 70 million people per day in more than 100 countries. False. Saudi Arabians place great emphasis on written agreements and in accordance with the business culture in Saudi Arabia a final agreement is nonnegotiable. Cultural Differences Between the United States and Saudi Arabia 1. Despite this, it is unusual for meetings to encroach on daily prayers and you will be expected to arrive at appointments on time. For this reason, greater respect must be shown to elders at all times. In addition, Saudi Arabia joined the WTO in 2005, started to substantially invest in training and education and promotes foreign investment. Saudis tend to stand and sit much closer together than western cultures. Traditional Saudi Communication Style. Therefore, Saudi Arabians are often unpunctual compared to Western standards. Be patient. The customary greeting is ‘As-salam alaikum,’ (peace be upon you) to which the reply is ‘Wa alaikum as-salam,’ (and upon you be peace). They must be given by the right hand and should not be thrown to your interlocutors if you are across a large table. It then reviews recent investigations of Arab cultural communication patterns from an interdisciplinary perspective. One must keep in mind that the Saudi style of negotiation is usually aggressive and loud, but it does not mean that they are expressing negative emotion. 3. Avoid expressing doubts, recognize importance of honor and dignity to Arabs. Levine’s Communication Styles Direct - American Indirect - Arab Clear and Direct Ambiguous, indirect andE.g. Be careful not to reject Saudi's efforts at hospitality (e.g. Saudi Arabian Communication Styles. DO abide by local standards of modesty and dress appropriately. It is also advised to refrain from overly admiring an item belonging to another as they may feel obliged to give it to you. DON’T assume during business meetings that the person who asks the most questions holds the most responsibility. Generally speaking, business appointments in Saudi Arabia are necessary. Arabic Calligraphy – Taking A Closer Look — Smashing Magazine Download to read the full article text DO maintain strong eye-contact with your Saudi counterparts and expect a closer distance during conversation in both business and social settings. Compared to its neighbors, Saudi Arabia has a relatively large local population, but over 30% of the peopleliving there hail from somewher… It is purely a sign of friendship. Before commencing a business meeting in Saudi Arabia it is customary to engage in some initial ‘small talk’. Gifts not usually part of initial business meetings, avoid until relationships have been established. When first entering a room for example, or greeting your Saudi counterparts for the first time, you should shake hands with the most senior person first. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Thomas’s Topology as measured by Rahim’s instrument is used in this study. SAUDI ARABIA Cultural Differences of MOTAZ HAJAJ & Charis Intercultural Training 2. Dress and present yourself well, since you will likely be judged, in part, by your appearance. It is customary to make appointments for times of day rather than precise hours as the relaxed and hospitable nature of Saudi business culture may cause delays in schedule. “Get to the point “ Omits specific factual and even “Don’t beat around the bush” technical aspects of a message. High Context Communication: Saudi Arabia is considered a very high context culture. It is vital to be aware of these non-verbal aspects of communication in any business setting in order to avoid misunderstandings. Gifts are generally only exchanged between close friends and are seen as rather personal in nature. Infographic: Non-Verbal Communication in the Arab World. 06/25/2018. Shoes should be removed prior to entering a carpeted room. Saudi Arabia has fascinated travellers for centuries. To this day the monarchy remains the central institution of the Saudi Arabian Government, governed on the basis of Islamic law (Shari’a). Unlike in the western culture, reading is an uncommon practice in Saudi Arabia (Al-Nujaidi, 2003). Hand under the chin and flicked forward indicates annoyance. However, some Saudi business executives and officials may be reluctant to schedule an appointment until after their visitors have arrived. Common expressions emotionally rich. This economic revolution paved the way for a greater industrial base and opened up the country to the business world. Until then it is open to negotiation, even if the contract has been signed. Those with most authority are expected and accepted to issue complete and specific directives to others. LinkedIn is an increasingly popular way to stay in touch in the region. Communication Indirect Communication: Saudi Arabians generally have an indirect communication style. Saudi Arabia is a globally important country from a number of perspectives. High Context Communication – Saudi Arabia is considered a very high context culture. There exists a distinct dichotomy between subordinates and managers within Saudi Arabian companies. Because there are several styles of greetings used in Saudi Arabia, it’s best to wait for your Saudi counterpart to initiate the greeting. The historical journey which led to the foundation of the Kingdom of Saudi Arabia was one of triumph and misfortune. declining offering of refreshment). When entering a meeting, general introductions will begin with a handshake. The historical journey which led to the foundation of the Kingdom of Saudi Arabia was one of triumph and misfortune. The western ‘OK’ sign is also a positive expression used in Saudi Arabia. Scholars have also distinguished the Arabic and American cultures in terms of direct versus indirect communication styles. 31,787,1580. The creation of modern Saudi Arabia dates from 1932 when the late King Abdul Aziz AL-Saud unified the surrounding regions as the Kingdom of Saudi Arabia. Slouching in a seat or leaning against a wall is frowned upon because it shows a lack of respect. You must read between the lines to find the real message. Appointments should be scheduled in accordance with the five daily prayer times and the religious holidays of Ramadan and Hajj. Meetings not held privately, typically until trust has been established. Business culture in Saudi Arabia. Face – In a culture where confrontation and conflict are to be avoided, the concept of face is a fundamental issue of daily life. From its vast deserts and barren plains emerged the monotheistic religion of Islam, the Arab race and the country’s distinctive Arab culture. In a business context, preventing loss of face is equally important. As the petroleum sector currently accounts for 80% of budget revenues, the government is pursuing economic reforms to diversify its economy. Population. Stories or parables may be used to make a point or expose a problem. In a business setting, favours based on mutual benefit and trust are ways of enhancing these cultural values. Saudi Arabia has a population of 34 million people and the national language is Arabic; although you will find a few regional variations of Saudi Arabic throughout the Kingdom. High Context Because there are several styles of greetings used in Saudi Arabia, it’s best to wait for your Saudi counterpart to initiate the greeting. It is not uncommon for men to walk hand in hand in public. In this respect, people make assumptions about what is … For those wishing to benefit from this impressive economic development by doing business with Saudi Arabia an understanding of Saudi etiquette and the personal manner in which business is conducted is essential. It is generally uncommon for a Muslim man to shake hands with a woman so it is advisable for women to wait for a man to offer his hand first. Respect and friendship are values that are held very highly by the Arab people. When greeting, men shake hands with other men. The Saudi working week begins on Saturday and ends on Wednesday. 2. NONVERBAL COMMUNICATION IN ARABS CULTURE The Arab world is a term to define all of the Arabic-speaking countries stretching from the Atlantic Ocean in the west to the Arabian Sea in the east, and from the Mediterranean Sea in the north to the Horn of Africa and the Indian Ocean in the southeast. In Saudi Arabia the spoken word has much more weight than written agreements. Office hours tend to be between 9.00 and 13.00 and 16.30 to 20.00 with some regional variation. This type of behaviour is considered rude and vulgar. The overwhelming majority of the population of Saudi Arabia are Arabs who adhere to the Wahhabi sect of Islam. DO address your Saudi Arabian counterparts with the appropriate titles Doctor, Shaikh (chief), Mohandas (engineer) and Ustadh (professor) followed by his or her first name. Westernized Saudi men usually shake hands with other men, and some Saudi men will shake hands with Western women. In the Saudi culture, loyalty is the dominant value and oftentimes overrules other social rules. Westernized Saudi men usually shake hands with other men, and some Saudi men will shake hands with Western women. It implies that the message which people are trying to convey relies heavily on the other communicative cues such as body language, eye contact rather than direct words. Business cards are important in Saudi Arabian business culture. Sign in|Recent Site Activity|Report Abuse|Print Page|Powered By Google Sites, Management Styles, Group & Motivational Orientation. Given the fact that educational institutions adopt Western models of education and employ foreign professors, this study aims at shedding light on the patterns of communication in the classroom. 5. Communications occur at a slower pace in Saudi Arabia and patience is often necessary. ... as they negotiate different classroom cultures and communication styles. Yet, the GCC countries, particularly Saudi Arabia, have been open to the use of a popular new communication style, social media. Research on Saudi Arabian communication patterns is inadequate. The present study reviews the literature on Saudi Arabian cultural and communication patterns and reports the results of data collected in Saudi Arabia on the perceived problems of Saudi Arabian businessmen when …
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