I'll double check that I'm using the latest version of the app, and if not I'll try again. BT have sent me the wifi disc too that can go with it. 0h53. I believe white BT disks can be connected to a non-BT router, black disks cannot. The product must be undamaged and in the original packaging. 9. 15h23. I've had my WiFi disc for months now and it's worked really well but just last night it stopped working, so I turned it off and back on again and it started to flash red. We don’t want it interfering with the broadcast from the BT disk. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, it's not really improving things? Have tried resetting the extender several times. Turn off the discs that are not directly connected to your hub (router) Factory reset the disc connected to your hub (router) - use a pin or paper clip to press the Factory reset button for about one second. Have connected my new BT Internet hub and have changed all wifi passwords on Tv, phones, and iPads. I've looked all around the BT community site and didn't find anything that worked. Now log into the VM hub and disable the WiFi from it (both 2.4 and 5 GHz bands). I have a smart hub 2 and 2 black WiFi discs. On the home screen, select More, Your wi-fi network and then Set up new disc. The bug disrupts the connection between … With a mighty AC2500 wireless punch Whole Home Wi-Fi puts what matters most at your fingertips. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. 20h26, on I tried last year when I got the hub but gave up and went back to using my old hub as I needed to use the printer, but that has now stopped working so I need to use the new one. 12-11-2019 If you've still got problems, try our Broadband troubleshooter >. Now log into the VM hub and disable the WiFi from it (both 2.4 and 5 GHz bands). It is the black wifi disc. So they'll most likely decide they'll get better performance by connecting to hub directly. 19-02-2019 Sky Q from April 2016 (v1 2TB 'Q Silver' & 1 Mini, both over ethernet), BT Ultrafast FTTP (150Mbs), BT Smart Hub 2, Amazon Fire HD 8, Wileyfox Swift 2X (Android 8.1.0 Oreo), LG 49UJ701V with Yamaha RX-V375, Toshiba 32L6353, Samsung UE22F5400 Thanks . Solid wifi unlike my Smart Hub 1. There's one in your Hub box. Connection Status (Blue) Good Wi-Fi or Ethernet connection. Turned browser, iPad and printer off 3 times but still won't find the printer on my iPad. Seamless, super-fast Wi-Fi, everywhere Whole Home Wi-Fi from BT completes your home Wi-Fi experience. Alternatively, follow the steps below to connect using an ethernet cable. Thanks . If it does work I'll let you know. Re: BT Wifi Disc not connecting to BT Smart Hub 2, constant red flashing light. Sky Q from April 2016 (v1 2TB 'Q Silver' & 1 Mini, both over ethernet), BT Ultrafast FTTP (150Mbs), BT Smart Hub 2, Amazon Fire HD 8, Wileyfox Swift 2X (Android 8.1.0 Oreo), LG 49UJ701V with Yamaha RX-V375, Toshiba 32L6353, Samsung UE22F5400 8. It's found on the rear of the disc; Wait for the LED to turn purple, flashing blue then solid blue; Turn off this disc You can do this from the Settings menu or manually turn each disc off then on. on Or do I need to get another newer one? Wait until the lights on the modem are solid green, then plug in the Smart Hub. 15h42. There's one in your Hub box. I just made an account to ask this and hopefully get a solution. I plan to have the second Disc in the same room as the sky mini box and the third disc probably at the bottom of the stairs. I assume it was provided as part of the BT Complete Wifi guarantee? on Re: Black WiFi discs not many devices connecting to them. If you’re a BT Broadband customer with a HomeHub 3, HomeHub 4 or HomeHub 5 router, you may experience some errors when trying to use your Chromecast device. I have tried to factory reset and follow the app but cant get past the flashing blue once i have unplugged the ethernet. It was provided as part of that guarantee. Alternatively, follow the steps below to connect using an ethernet cable. 12-11-2019 My disc stopped working. To extend the Virgin Hub 3 broadband I got a BT whole home 3 disc wifi mesh system. I tried last year when I got the hub but gave up and went back to using my old hub as I needed to use the printer, but that has now stopped working so I need to use the new one. I checked the guide and it said that it meant that "Your disc is not connected to your Smart Hub 2". 7. Check your BT Hub is switched on and check the wireless light is on. 19-02-2019 Announcements, Guides & Community Updates. Your devices will most likely get faster speed if they can connect directly to the home hub (one less wi-fi hop). Will this existing BT wifi disc work with the EE smart hub? Im informed that the smart bulb requires 2.4GHZ The disc is giving out 5GHZ Smart Hub 2, Ive turned off 5GHZ network. 20h31. Extend your WiFi coverage with an Ethernet cable and a WiFi Disc from BT. Note that BT Whole Home WiFi works differently from other mesh Wi-Fi extenders, though, as you will still need your original ISP-supplied router: you simply connect them with the supplied Ethernet cable. Brand new BT wifi disc black. I've heard that leaving it alone for a day or two helps? These errors occur because of the Smart Setup enabled on these routers for BT broadband customers. I have problems connecting 5GHz and dual band devices wirelessly to the BT Hub. I tried to use an ethernet cable, that worked until I plugged it out, then the problem reappeared. The extender sets up the _ext Wi-Fi but I can't connect to it. 20h38, on You don’t need to have broadband with BT to use Whole Home Wi-Fi. I've had my WiFi disc for months now and it's worked really well but just last night it stopped working, so I turned it off and back on again and it started to flash red. https://community.bt.com/t5/BT-Devices/BT-wifi-Disc-not-pairing-Flashing-blue-Firmware-update-issue/... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. With a mighty AC2500 wireless punch Whole Home Wi … I can't get my wireless printer to connect to my BT SmartHub. Currently I have BT whole home wifi, so thats the smart hub 2 + a wifi disc. BT have sent me the wifi disc too that can go with it. 12-11-2019 These errors occur because of the Smart Setup enabled on these routers for BT broadband customers. Connection Status (Orange) Your disc is working okay, ideally try moving the disc closer to the disc connected to your hub/router. The install guide should tell you the correct MyBT app to use, and how to install your disc (it doesn't need to be connected to the hub).
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