All rights reserved. Interested in receiving a 2012 media kit? Best Western’s ‘I Care Clean’ Program Utilizes UV Wands, Bringing Energy Costs Down with an On-site CHP Power Plant, Courtyard King Kamehameha Now Using Hospitality Battery Holder, More Than 130 Building Projects Turn to LEED’s Safety First Credits in Response to COVID-19, What a Future Meeting May Look Like—Global Wellness Summit to Welcome In-Person Contingent. Among the American Standard products featured in the Marriott guestrooms are Cadet 3 FloWise water closets, Town Square faucets and spouts, Cambridge Americast bathtubs, and Studio undermount lavatories. Green Lodging News has added a new case study to its website. “It is what the customer cannot see that is most concerning.”. The case study focuses on the 403-room, LEED-certified Atlanta Airport Gateway Marriott and its use of high-efficiency plumbing fixtures from American Standard. “We’ve seen that thorough cleaning between stays and then putting customers in charge of their housekeeping options during their stays results in a higher level of guest satisfaction,” said Pohl. Green Lodging News is currently in need of industry experts to contribute occasional guest columns. As always, I can be reached at editor@greenlodgingnews.com. Kullanıcı adınız veya parolanız yanlış, Lütfen tekrar giriş yapın. We shall see.
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Cintas recently introduced its first air-conditioning (A/C) coil cleaning service for the hospitality industry. Be sure to contact me as soon as possible at (440) 243-2055, or by e-mail at editor@greenlodgingnews.com.
The black lights are used more as part of an inspection process to catch areas that have been missed. ©2020 TripAdvisor LLC. In addition to implementing the cleaning program, Best Western is also exploring a “collaborative service” program for housekeeping to better serve its guests and their unique needs. Pohl says Best Western has not promoted the new service at each hotel but guests are seeing the housekeepers with the inspection wands and black lights and asking about them. 1 priority for guests—surpassing customer service.
Green Lodging News is accepting reservations for advertising spots for 2012. Pohl told me, however, that if used properly—about five to seven seconds within five to seven inches of an item—they are 99 percent effective at killing bacteria and viruses.
Today, more than 700 hotels throughout North America have implemented the program. Green Lodging News is also on Facebook. Users of the PTAC cleaning service increase air flow by up to 28 percent and reduce energy consumption up to 17 percent.
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Some of the participating hotels are rewarding guests with 250 loyalty program points for opting out of housekeeping—similar to what Starwood has done at many of its hotels. publication. Afrika'nın büyüleyici doğasından Avrupa'nın etkileyici tarihine kadar, seyahatinize göre bir Best Western oteli vardır.
“This intrigued us, as we saw a real opportunity to lead the industry with advanced cleaning practices and recognized products.
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(Click here for that column.) Be sure to “Like” us there. “It is going extremely well,” Pohl says.
“collaborative service” housekeeping program. To read the complete case study, click here.
The guest later commented that she felt much better in the room after the treatment. Experts may include consultants, architects, designers, suppliers and those who own or operate green lodging establishments. The wand and light inspection adds from three to five minutes to housekeeping cleaning. © 2002–2020 Best Western International, Inc. All rights reserved.
“collaborative service” housekeeping program.
The wands and lights are two more tools housekeepers can use to improve the quality of work that they do. Click here for instructions on how to enable JavaScript in your browser.
(Click here for examples.) For nearly 75-years, Best Western® Hotels & Resorts has been an industry leader in our reputation for providing you with clean, well-maintained accommodations.
This program is our way of re-engineering housekeeping efforts to provide superior customer care to each and every one of our guests night in and night out.”, Prior to the program roll-out in 2012, Best Western implemented a pilot program to test the new cleaning tools at select properties across North America. What Best Western has done for now, at any rate, is give itself one more competitive advantage in a highly competitive hotel market.
In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page. Best Western originated this new cleaning initiative after partnering with innovation and design firm, IDEO, whose research identified a lack of consumer confidence regarding hotel cleanliness within the midscale hotel market. The tools include: • Ultra violet (UV) sterilization wands.
Guests can choose to opt out entirely or just have a portion of housekeeping services.
This was supported by additional research conducted by Booz and Co., which discovered that the importance of a clean and well-maintained hotel has become the No. Thank you to all of those companies that consistently support Green Lodging News. Given this, the brand is building a “collaborative service” process so guests can choose the time they want their room cleaned (morning or afternoon) and the level of service they would like performed. Guests can choose to opt out entirely or just have a portion of housekeeping services. Click here for instructions on how to enable JavaScript in your browser. The wands are used to disinfect high-touch areas such as toilet seats, clock radios, thermostats, etc. If you need to make a reservation at any Best Western hotel worldwide, modify or cancel a pre-existing booking, or to request information or a Best Western Rewards ® prize, please contact our toll-free number by calling 800.820.080 or contact the corresponding Worldwide Reservations Office number depending on the country in which you reside. Best Western-led research showed that its guests at times perceive housekeeping as an inconvenience during their stay.
For more information on commercial products from American Standard, visit www.americanstandard.com or call (800) 899-2614.
Interested in writing a column? Many excellent spots are available on the website and in the weekly e-mail newsletter. “We have created a sense of pride and ownership with housekeepers,” Pohl says. “Without any promotion of the concept, customer satisfaction and overall satisfaction scores have increased 13 percent.”, Research conducted for Best Western Customer by IDEO highlighted guests’ increasing concern about guestroom cleanliness.
Your username or password is incorrect. PHOENIX—Best Western International is rolling out its “I Care Clean” program throughout 2012 that will bring advanced cleaning technologies used in hospitals, such as UV wands and black lights, to the more than 2,100 Best Western hotels in North America. and the new kitemark is a response to these concerns for safety and cleanliness. Güvenliğiniz bizim için önemli.
The guest column also appears in the weekly e-newsletter. Thank you to all of those who follow our tweets. Currently you have JavaScript disabled. Guest satisfaction scores at properties trained to use the new tools increased substantially, including a 13.3 percent increase in “overall experience,” a 12 percent increase in “cleanliness of room,” and a 12.4 percent jump in “intent to recommend.”. Best Western GB has partnered with Quality in Tourism (QT) to adopt a new gold standard for anti-Covid-19 across all its hotels which we believe makes them the safest hotels in Great Britain.
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