Consignees will need to provide a written statement to Portuguese customs detailing what their Personal Effects are for … Please let us know more about the information you found. We are advancing a tracking service for all of Portugal's private and worldwide carriers, including Portugal CTT, International Seur, Spanish Seur and so forth. ANA also reserves the right to legally act against the perpetrator. The consultation of the customs tariff is free of charge. All postal items entering the country from non-EU countries are subject to customs control. Yes. Phone. Size must be less then 2MB. Users have the right to request that ANA allows them access to their personal data, and acknowledges their right to its portability, rectification and erasure. Any provision of personal data implies knowledge and acceptance of this Privacy Policy. ANA would like to point out that the âFast Trackâ â although it makes getting to your flight faster, with less time waiting in line â does not replace or shorten mandatory procedures such as check in, security or boarding. What measures does ANA take to ensure the security of my personal data? Hello, my name is Sigma, the ePortugal portal's digital assistant. Therefore, we recommend that, before travelling, you inquire with your airline about what you may or may not carry. The personal data collected is essential for ANA to provide the service. The security code is a number composed of three figures, printed in the reverse of the card, after the credit card number, on the right hand side of the signature panel of all VISA and Europay cards. All prices mentioned include VAT at the legal rate in force in Portugal. Users can, however, create and distribute links for the pages of www.ana.pt. You can also confirm if the secure session certificate belongs to ANA, Aeroportos de Portugal, SA, by checking the information in the window which opens after clicking on the padlock); - To ensure that the browser is closed before leaving the computer unattended; - To make sure that the computer or computer network used to access www.ana.pt is free of viruses and spyware. Customs Import regulations: Free import to passengers (aged 17 years and older) arriving with goods purchased within the EU which are for personal use only: tobacco: 800 cigarettes, 400 cigarillos (max. There is no need to hold a credit card. Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the day of the booking. However, such withdrawal does not compromise the lawfulness of any processing done, based on prior consent. Free when sent as First-Class Mail International (documents only), First-Class Package International Service, Priority Mail International Flat Rate Envelopes, or Priority Mail International Small Flat Rate Priced Boxes. ANA shall implement adequate technical and organizational measures to ensure a level of security appropriate to the risk, namely with regard to security and confidentiality, in order to protect usersâ personal data against unauthorized and unlawful processing and against accidental loss, destruction, disclosure, damaged or alteration. Need help?Chat with us +1-800-345-6541 +1-800-345-6541. On the other hand, if you are travelling abroad transporting your own high-value equipment â cameras, computers, tablets, etc. - To refrain from sharing their username or password; - Not to make a note of the password or username in easy access places (diary, computer, etc. ValetXpress is a collection and parking service provided by a team that ensures you professionalism, safety, convenience and a lot of comfort. If you want to use your waiting time to get ahead, the âANA Loungeâ has everything you need to work comfortably and efficiently. While waiting for your flight, you can also stay in tune with the latest news with channels, newspapers and magazines telling everything thatâs going on, everywhere. A local customs worker will need to sign off on it. To cancel the booking, clients should contact our services through the following e-mail address: servicoscomerciais@ana.pt. The longer it takes you to pay the taxes, the longer the package will be stuck in customs. Before you leave the park, you should present the ticket collected when you entered, together with the booking voucher and identification document, at the manual payment cashier.Â. Who can I contact to exercise my rights as a data subject? Customs duties are not charged if the total value of the goods does not exceed EUR 150 (excluding shipping charges and insurance). Whenever a client books a service they will receive a confirmation e-mail with the parking voucher and an e-mail with the invoice. The voucher must be printed out and delivered when entering the Lounge. All information provided at the advertisements or the final websites of the links shown at www.ana.pt or its mobile version are of the exclusive responsibility of the advertisers. Customs then asks you to provide an invoice of the item. If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund. Even though, ANA may not, explicitly or implicitly, guarantee that the information contained in this website is complete and accurate, or that the website will not be subject to delays or interruptions. In particular, ANA has no control or responsibility over: 1 - Quality, safety or legality of any good or service advertised by third parties; 2 - Authenticity or accuracy of the description of the good or service advertised by third parties; 2 - Competence or authorisation of the advertiser, retailer or third parties to sell such product or service. Every country is different, and to ship to # … If ANA decides to modify its privacy policy, this web page will be updated. We will contact you as soon as possible. ANA â Aeroportos de Portugal, S. A. You have 15 minutes to access your email to complete the scheduling. Entering the park using the âVia Verdeâ system prevents the use of the voucher. Users may choose to pay any of the booked services with a credit card. To comply with new security rules published by VISA International and Europay/Mastercard International, as of 01 April 2001, all requests for authorization to perform transactions using these systemsâ cards may only be processed by RedUnicre when the information furnished includes the security code (CVV2/CVC2) of the card in question. DHL Express. The tracking number is: CJ466092480US which has been in customs since September 14th. The websiteâs purpose is to provide commercial and operating information considered relevant to the users of the Lisbon, Porto, Faro, Madeira and Azores airports. Parking spots are not marked, unless otherwise indicated. Was the information sufficiently comprehensive? ANA has a wide variety of parking offers. After your package clears customs in its destination country, it will be ready to go into the regular mail delivery system of its destination country. MBnet is a solution of SIBS â entity responsible for the Multibanco network - to make payments on the website www.ana.pt in a simple and secure way. The buyer says customs can not locate this package and he has tried many times to get them to find it. All advertisements, promotions and other contents (including the reference buttons and hyperlinks) do not constitute any recommendation or endorsement from our part regarding the promoted good, service, or final website of the link. These offers vary according to the parks chosen and are limited to the number of available parking spaces. Later cancellations and reschedules shall not be refunded. However, up to certain limits permitted by law, citizens are not required to declare the goods they are carrying with them. Consult online the data on the custom duties and other levies, restrictions and prohibitions to the import and export of goods. ANA making available such information does not transfer to the user, in any case, the right to reproduce or distribute such information. ‘ Held at Customs ‘ means the package you are sending to the destination country is held by the officials of the importer country’s customs office. Similarly, ANA shall not be liable by the services and/or products offered by third parties through this website. Back in customs again, your package will be scanned and x-rayed once more. To cancel/reschedule the booking, clients should contact our services through the phone number 808 919 091 and follow the instructions provided by the operator, or send an email to: - Bookings for Lisbon Airport: lisboapark@ana.pt Â, - Bookings for Porto Airport: portopark@ana.pt, - Bookings for Faro Airport: faropark@ana.pt, - Bookings for Madeira Airport: madeirapark@ana.pt. If the request is denied, you may contact your bank or card issuer for further clarification. Email : Business hours : Opening Season: All Year Opening Hours: Monday – Friday: 09:00 – 17:00. ANA has designated a Data Protection Officer, who can be contacted directly via letter at: ANA-AEROPORTOS DE PORTUGAL, S. A. â DPO. Personal data will be stored for no longer than necessary for the purpose for which the personal data were processed, notwithstanding data retention periods provided for by the law. During this process, your personal data is encrypted so that it cannot be read by third parties. Please note that passengers under the age of 17 originating from third countries do not benefit from exemption in alcoholic beverages or tobacco. Passage through Customs is mandatory for all Portuguese or foreign travellers entering or leaving the country transporting money or goods. COVID-19 | PASSENGER INFORMATION â Find out more | TRAVELLING TO PORTUGAL? The websites belonging to these external links are outside of ANAâs control. However, it is the responsibility of the sender to print and attach the customs documents and shipping label to the package before it is picked up by the courier or dropped off at the Post Office. Learn more about transporting money. When you decide to acquire a service, you have access to the website www.mbnet.pt, where you can generate a credit card number, and define the maximum amount of the transaction. Users may lodge a complaint with the Portuguese supervisory authority (Comissão Nacional de Proteção de Dados) without prejudice to the right to contact ANAâs Data Protection Officer with regard to all issues related to processing of their personal data and to the exercise of their rights. In case the user shall need any clarification regarding any advertised product or service, should contact the related advertiser.Â. Portugal tour packages optimize the cost of multiple services such as transfers, transportation, hotels, entry to events and in some cases include meals. Once at the airport, after checking in, you can go to the Fast Track line with your boarding pass and voucher and show your proof of purchase with the barcode. You can also contact us, on business days between 9 am and 6 pm, through the following support lines: If you have just made a contact request, you will have to wait about two minutes until it is possible to send a new request. This page explains your rights and your duties, to help you choose the right corridor. It offers a wide range of Portuguese beverages, snacks and products for you to enjoy. Prices shown on the website are subject to change and updates without previous warning. This policy explains how we collect and use the personal information we obtain through your use of www.ana.pt. Who is responsible for processing personal data? The website www.ana.pt may contain links to other external websites operated by third parties, including retailers and Rent-a-Car operators. However, up to certain limits permitted by law, citizens are not required to declare the goods they are carrying with them. ANA is committed to ensuring the privacy and protection of the personal data of all those who relate with ANA, namely users of the website www.ana.pt. Fill out the following form to schedule video call support. Top-notch reception is our priority. Some external websites may be shown in the website www.ana.pt through frames, whether including some of our website contents or not, or include reciprocate links to our website. However, specific package prices and availability for your selected dates from your departure city change rapidly as they are subject to availability from our partners and cannot be guaranteed. - Whose baggage contains tradable goods in quantities greater than those permitted by law and that are not exempt from value added tax (VAT) or excise duty. Be informed. Users who do not agree to these terms and conditions may not continue to use this website or book any services through it. Weight limit: 15 pounds. â we recommend that you declare them before boarding. Nevertheless, the user is authorised to download and/or print out the information for private and non-commercial purposes. If you used the bar code/QR Code reader to enter the park, you should make sure that the booked time was not exceeded. Customs is responsible for enforcing the regulations that protect the rules of good social and business conduct in the European Union. Try: LL158322191PT. The service operates between 5:00 AM and 11:00 PM, with a maximum use time of 3 hours. Cookies are small data files stored on your computer through the browser. USPS denied Insurance claim. ANA may, at any time and based on the criteria it may deem appropriate, terminate the access of the user to the website www.ana.pt. Even so, ANA shall not tolerate any fraud or attempted fraud, or illegal use of such means of payment. Whenever a client books a service they will receive a confirmation e-mail with the voucher and an e-mail with the invoice. Customers who make a reservation will receive a confirmation email with a voucher, and another email with an invoice. The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking. +351 707 26 26 26. When needed, and in order to meet its legal obligations, ANA may allow legal, public security, tax or regulatory authorities to access the usersâ personal data. USPS denied Insurance claim. Addresses in Portugal Whenever you send a shipment to an individual or customer in another country, it is important to ensure that you address the package in the language that is used most there. International Tracked & Signed cannot be sent to PO Boxes or Pack Stations, because a signature cannot be … Passengers entering Portugal from countries where European regulations do not apply, may transport personal effects free of VAT up to a limit of 430 euros and of excise duty within certain limits. These technical and organizational measures are periodically reviewed and improved. Learn more about VAT refunds. You may book the ValetXpress service in two ways: - On the internet, when making your parking booking. Package stuck in Portugal customs for 4 months. If it's over, then you will need to pay VAT on the item + customs fees (which are small). We alert that, in case of strike, the Fast Track channel may be conditioned and another channel may be made available for use. When you make the payment, the purchase amount, up to such defined limit, shall be debited in your bank account. Fast Track service is the solution for passengers who have no time to lose, or wish to make the most of every moment at the airport without any stress or queuing. ANA shall not be liable for the possible fraudulent, illegal or abusive use of any credit card or any other means of payment. Credit card bookings are subject to confirmation by RedUnicre. This way, when you return, the customs services will already know that the equipment is yours and you won't have to pay taxes corresponding to their entry into the country. (hereinafter referred to as âANAâ) is committed to ensuring the privacy and protection of the personal data of all those who relate to ANA, namely the users of the website www.ana.pt. (hereinafter mentioned as ANA). For lower amounts, declaration is not mandatory. As an non-EU national, you are, for example, entitled to a refund of the VAT paid on goods bought in Portugal. Average Customs Duty (Excluding Agricultural Products) Operations carried out within the EEA are duty-free. ANA, as well as the retailers present on www.ana.pt are not accountable for delays or contractual breaches due to force majeure, disturbance, total or partial strike, flood, fire or war. Users may choose to receive promotional content, such as newsletters, via email. After moving to Portugal to become a soccer mom, Madonna is being forced to prove her identity to the country's customs dept. Examples: 1234567890 or JJD0099999999 Go to DHL Express Waybill Tracking Thus, we recommend that you will always allow the necessary time for these procedures. Customs documents are an essential part of shipping packages internationally and Parcel Monkey make collecting this important information as easy as possible by including it in the booking process. Therefore, you must always keep the invoice or similar documents for your purchases. All rights reserved. Track Portugal CTT shipments. This Privacy Policy is supplemented by its Terms and Conditions. You can consult our Privacy Policy here. You may, immediately, consult the data on: Fill out the following form to be contacted. International Mail & Shipping Services Compare USPS International Shipping Services. If you're sending it from outside the EU you can pay taxes if the package is selected by customs. The parking booking and its use does not dispense the consultation of the park regulation in force, available for consultation on the manual payment cashiers. A customs form consists of all the relevantinformation about your package. If the consignee is not a Portuguese citizen or resident, a copy of their passport and proof of entry into Portugal, such as their flight ticket is required. Rate your experience on ePortugal and send us a comment. PUBLICITY, PROMOTION AND THIRD PARTIES CONTENTS. This service is available at the Lisbon, Porto, Funchal and Ponta Delgada airports, and can be booked via www.ana.pt. You pay VAT when you buy the goods or to the delivery company before you receive them. We advise you to periodically visit this page to ensure that you are familiar with the Service Policies in effect. Your suggestions are important to us.. VATis charged on all goods (except for gifts worth £39 or less) sent from: 1. outside the UK to Great Britain 2. outside the UK and the EUto Northern Ireland VAT is not charged on goods that are giftsworth £39 or less. Jan 12, 2018 6:46:42 PM. Visit Porto, Conimbriga, Obidos, Sintra, Lisbon and more!
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