From speeding up your internet connection to managing your account and billing. Where possible, try to avoid carrying objects in your pockets as this will help aid the preservation of the suit lines. At BT, we use the power of communications to make a better world. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Full Suggested Answer & Detailed Response, Question 11, There's now more than 3 million of you that have downloaded our flagship My BT app. See link. Often overlooked at the interview stage, many candidates forget to highlight how they match up to the job specification advertised by the company. Opening times are Monday to Sunday, 8am to 8pm. Just tried to contact BT about pricing Broadband after getting a quote from Sky - no reply from 0800 678 1958 after 25 minutes. This question, sometimes phrased as “Why BT?” or “Why work for BT?”, is almost certainly going to come up during your BT interview, so it is essential that you prepare a strong answer for it. Make a complaint. We’re the only major broadband provider to answer all calls across the UK and Ireland, with many calls answered at the nearest local contact centre to our customers thanks to regional routing If we have not lived up to this promise and you have a concern or complaint, we want to listen and ensure your issue is dealt with in a fair and balanced way. Q13. Thanks so much for making these. Still not convinced? GET ALL 26 ANSWERS TO THE BT INTERVIEW QUESTIONS, Question 1, This means that every time you visit this website you will need to enable or disable cookies again. Q19. You clearly support your employees to be the best they can be. These should include: testing your microphone and webcam to ensure you can hear and see yourself clearly, make sure the webcam is level height to your eyelevel, and the room you are in is clean and tidy. More than adequate of approx 2 … In addition to the 26 BT INTERVIEW QUESTIONS & ANSWERS, you will also receive the following BONUSES: 150+ Page Interview Skills Guide – packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Call us on 0800 432 0137. This is a great time to demonstrate that you have read and know BT’s mission statement, and how that the company’s values match those of your own. Tell me a time when you went above and beyond for a customer? Therefore, it is essential that you prepare for customer service focused competency questions such as “Describe a situation where you went above and beyond to provide high-quality customer service?” and “Tell me about a time when you had to overcome a difficult challenge?”. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. The answers to the FULL LIST of interview questions featured on this page. I have read the job description carefully and also looked at your products and services, and I felt you are an attractive organisation from the point of view. He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector. Ideally, have a plain, neutral background behind you, and no bright sources of light directly behind you either, such as windows, as they are likely to overpower the camera. Q24. If you need assistance with these services please use the numbers below. Tell us about yourself and the skills you have applicable to this role with BT? If you are still in a contract you will have a fee to pay if you want to end the contract early. These bonuses include free guides, powerful online training and more! Full Suggested Answer & Detailed Response. If you disable this cookie, we will not be able to save your preferences. Full Suggested Answer & Detailed Response, Question 10, Q16. BT customer service is disgusting. *8028. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Complain online. Q1. How to change or cancel a BT phone, TV or broadband package | BT Help 50-Page A-Z Interview Tips Guide – this PDF guide contains 26 quick and powerful tips you can implement right away as part of your interview strategy to boost your interview success! Find out more about BT products now. Whatever the reason…or no reason at all…you can have a full refund if this resource isn’t right for you. Here's a few tips - Create a page of FAQs (frequently asked questions) to answer the most common questions your customers have. Simply put, BT’s values are: “Personal, Simple, Brilliant”. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. Calling us is the fastest way to resolve your complaint. Im on step two ! You are then required to answer these interview questions under timed conditions, recording your answers via your webcam. Save job. Thank you so much for this, extremely helpful! Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Mail inbox. Q12. Every call is really important to us and we're working hard to make sure we fix your issue the first time you call. Contact. It is also advisable for you to demonstrate in your answer that you recognise BT is a well-respected company with a long-standing history behind it, with a reputation for great customer service. We redesigned your MyBT to personalise it to you and much simpler and easier to use. Average BT Customer Service Representative monthly pay in India is approximately ₹ 27,747, which is 65% above the national average. Welcome to BT’s official support community. Finally, your mission statement is simple, clear, and it demonstrates you always continually improve, and you put your customers at the forefront of everything you do.”. If you run into difficulties or have a question about BT’s products and services, join our community and connect with other BT customers. Go to our email log in page > to log in to your BT Yahoo! 0264 308 000. How would you resolve conflict in a team? 1 week but this goes back years. We believe in delivering the perfect client experience and place the highest priority on protecting your confidential information. You can find out more about which cookies we are using or switch them off in settings. Describe a situation when you had to deal with ambiguity? Q3. Strong at building customer relationships. Is there any way of speaking to BT once you have signed up for services or do I … Q10. TIP 3 – Many candidates will get invited to a BT video interview. The text message reads"Hello, BT here. Gone are they days they are a monopoly yet they still act like it. Full Suggested Answer & Detailed Response, Question 9, This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. The average BT monthly salary ranges from approximately ₹ 20,136 per month for Customer Care Specialist to ₹ 27,000 per month for Inbound Call Center Representative. Contact BT Business About BT. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). Do you have questions for the panel? Thank you so much! Contact us – we’re here to help. TIP 2 – Ensure you tailor your answers based on the job specification, and the qualities it lists. Your questions and answers helped me tremendously to land my first Tech job. At BT, we take great pride in putting the needs of the customer first. Q9. Through shared knowledge and experiences you will find a solution BT advises you to be at your computer when you call. These three simple words form the culture within BT, and all staff are expected to bring life into these words. Twitter – @BTbusinesscare is where BT has a team of staff ready to respond to any queries on Twitter, available 8am-8pm Monday to Friday. Our bill and dashboard is based on your feedback to make it even easier to understand and manage your bill. Minimal accessories should be worn. BT 3.8. For example, if BT state they are looking for someone who can deliver “exceptional customer service”, then make sure that you can demonstrate you can deliver exceptional customer service by citing a time where you went above and beyond for a customer previously. Finally, we have eliminated all risk for you. I rang BT … If you are having issues regarding BT landline, BT phone, BT broadband, TV and sports services, you need to call BT services order by phone free number 0800 100 400.The customers living abroad can dial BT contact phone number outside the UK 0179 359 6931. Tell me about a time when you had to overcome a difficult challenge? Expert responses that you can use during your interview. BT is committed to providing great service and our people are dedicated to ensuring we help you achieve your financial goals. I just wanted to thank you so very much. BT is also a well-established organisation, and you’ll no doubt be asked questions about the organisation itself, such as “How are your skills and qualities applicable to this role at BT?” and “Why do you want to work for BT?”. Average BT Customer Service Representative yearly pay in the United Kingdom is approximately £18,919, which meets the national average. All the questions featured were asked during my interview and on the next day I received a phone call telling me I’m hired. All rights reserved. How do I convince Customer Services that I have received a text message from BT to contact them in order to arrange for an engineer to visit? Q15. Full Suggested Answer & Detailed Response, Question 3, Need more help? Suggested answers verified by our panel of interview experts. This site uses Akismet to reduce spam. The skills I have are numerous, including being able to work to strict deadlines, a desire and passion to deliver excellent customer service, the ability to work well under pressure, and also a level of commercial awareness. Full Suggested Answer & Detailed Response, Question 4, Full Suggested Answer & Detailed Response, Question 8, Tell me a time when you had to work under pressure? More options. Thank you so much for the tips and advice! We are only able to assist with orders from BT Shop and unfortunately cannot help you with other BT products and services such as your BT landline, BT Vision or BT Broadband. Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry. Why should we hire you to work at BT? We’re the only major broadband provider to answer all calls across the UK and Ireland, with many calls answered at the nearest local contact centre to our customers thanks to regional routing. Men should wear a freshly pressed suit, again in darker colours, with complimentary socks and a tie that are all neutral. MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS. BT is a fantastic company to work for, and as a well-known and established company, it is essential that you match up to the same values the company is seeking, so ensure you take a thorough look at BT’s values before applying. It's what we've always done and we're one of the best at it in the world. Bad online customer service will alienate customers and waste your time solving problems that you should have fixed before the customer even ran into them. The average BT salary ranges from approximately ₹ 2,99,051 per year for Customer Service Representative to ₹ 3,50,000 per year for Inbound Customer Service Representative. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. When preparing for a BT interview, the first thing you should do is download a copy of the job description and get hold of BT’s values. Full Suggested Answer & Detailed Response, Question 7, We`ve checked our network and now need to send an engineer to visit you". Salary information comes from 280 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. All of our products and resources are protected by our 30-day no questions asked money back guarantee. call 152 from a BT land line or 0800 800 152 from non BT lines or mobiles Text phone users can contact BT by prefixing the number with 18001 e.g. (rezolvarea solicitarilor prin self-banking) THANKS Richard . Salary information comes from 67 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Thanks a lot! £21,000 a year. This website uses cookies so that we can provide you with the best user experience possible. This not only shows you understand the role and qualities BT are seeking, but you are also backing up your claims that you can fulfil the role with your prior experience. Q7. Thirdly, our interview guides and training just work. Hi, Does anyone know if it is posisble to send an email to BT customer services? Salary information comes from 200 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Full Suggested Answer & Detailed Response, Question 5, BT Broadband customer services number: Where do you see yourself in five years' time? Learn how your comment data is processed. Displayed here are job ads that match your query. We`ve checked our network and now need to send an engineer to visit you". Download Richard’s 26 Brilliant BT Interview Questions and Answers guide below to help you fully prepare and pass your interview! PLUS… BONUSES Q18. Who has created the answers to the interview questions? Q26. We know internet speed is important to you, so we're delighted that our broadband got faster every quarter last year. Thank you so much..i have an interview later...it helped a lot to boost my confidence. From Superfast Fibre broadband to TV & Mobile, BT helps UK families, communities & companies reach their potential. Sort by: relevance - date. How to Pass YOUR interview at the first attempt! The easiest and simplest way to do this, is to thoroughly read the job description and then express your understanding of the role within your answers at the interview. Tell me about a difficult challenge you had to overcome? Sky gave me a clear quote within a couple of minutes and no doubt will be cheaper than BT. Tell me a time when you had to make an important decision with limited information? 1. How do I convince Customer Services that I have received a text message from BT to contact them in order to arrange for an engineer to visit? BT Sport. Q6. Q8. So many notes already, would have went into this interview the wrong way. Full Suggested Answer & Detailed Response, Question 6, The role holder will follow the customer journey processes, diagnostics and procedures to verify and validate…. Tweet BT UK. Q25. Get help for all your BT Business products and services. Contact BT Business About BT. Mail inbox. Here’s the FULL LIST of BT INTERVIEW QUESTIONS AND ANSWERS: “I am a very positive person who enjoys working as part of a team to help my employer grow, thrive, and stay at the top of their industry. Facebook – Just visit the BT Business Facebook page and select “Call Now” to get in touch. How can I reach the BT customer service team for phone, broadband, TV, landline, and sports services? Plus live chat BT Business. Give Me The Answers To My Interview! Save my name, email, and website in this browser for the next time I comment. So there is no risk. Make a complaint online. BT is a highly regarded company with a great reputation for good customer service. I dont have a particualy complex problem (in my mind!) BT complaints contacts. Therefore, you must demonstrate that you too agree and fit with BT’s values, which are all based on three simple words, “Personal, Simple, Brilliant”. I tried online chat and they cannot help me. All the phone numbers you need to buy something, deal with bills, fix faults and more. We bring technology to life for people in the UK and in more than 170 countries around the world. Access Denied. PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. 100% of calls answered in UK call centres. Quickest way. 18001 020 7356 5000 General enquiries We’re now answering 100% of customer service calls in the UK and Ireland to deliver the most personal and local service to our customers. That means I will always carry out my duties with one eye on the company’s financial goals and objectives.”, “Being an organisation that has a hugely impressive past and also one that is always looking to improve and develop, I feel the skills and experience I possess are a great match for BT. Call Customer Services on 0800 800 150 or 01793 596 931. Tell me a time when you found a solution to a difficult problem? 4 days ago. Call Center: 0264 308 028. Thank you for sharing. I have an interview today ill update you on how i do :). What are your salary expectations in this role at BT? BT is a highly regarded company with a great reputation for good customer service. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. Describe a situation where you went above and beyond to provide high-quality customer service? The average BT salary ranges from approximately £16,179 per year for Senior Customer Service Representative to £28,250 per year for Customer Success Manager. Or get updates on a complaint you've already made. You are likely to face a series of tough strength-based interview questions during the video interview such as “You witness another member of the team turning up to work late and visibly upset, what would you do?”. Get help for all your BT Business products and services. 2021 © PassMyInterview.com. Therefore, it is essential that you prepare for customer service focused competency questions such as “Describe a situation where you went above and beyond to provide high-quality customer service?” and “Tell me about a time when you had to overcome a difficult challenge?”. Yes! The complaint steps literally saved me for my interview earlier, thank you!!:). We’re now answering 100% of customer service calls in the UK and Ireland to deliver the most personal and local service to our customers. Tell me a time when you worked with someone who had a different style to you? I had my interview yesterday, and I did great! Page 1 of 79 jobs. I even had a member of staff raise her voice at me when I made the point is my situation not dire enough I am unable to work from home for nearly a month!? So there is no risk. There is a different way to complain about BT … TIP 4 – BT has a highly-regarded reputation within its industry, and the culture within BT is highly important to the success of the organisation and all the employees. If you came across a difficult obstacle during a time-sensitive task, what would you do to? We have eliminated all risk for you. Purchase the full package below for just €4.99 to download the answer to this and all of the interview questions featured on this page! but it is far easier to explain and understand if it is written down, however, I cannot see any way of contacting BT other than by phone, which in my experience is hit or miss as to who you deal with. Q11. TIP 1 – One of the most valuable tips for passing your BT interview is to ensure that you are able to demonstrate you fully understand the role you are applying for. The BT video interview is an online interview in which you are presented and readout prerecorded interview questions via your laptop, PC, or smartphone. Full Suggested Answer & Detailed Response, Question 2, Whatever the reason…or no reason at all…you can have a full refund if this training isn’t right for you. Email Gavin Patterson (CEO) on gavin.e.patterson@bt.com. You can call BT 0800 783 1401 and they will tell you what the fee will be. We are using cookies to give you the best experience on our website.
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