If you are lucky enough to have other fibre providers in your area, then go elsewhere - avoid openreach … If you're expecting an Openreach engineer to visit your home, they’ll do all they can to get you up and running without entering, but there may be some circumstances where we need to come into your home for a short period of time. A "well-respected" Openreach engineer who died after falling into a river has been named. Would you be happy for us to use the information you've provided for internal and external audiences and contact you if we need any more information about the visit? Then, had the cheek to email a £130 charge to our company for a missed engineers visit. Circuits Soldering, as well as punch down on IDC using punch down tools within the Telephone exchange. Having stopped an open reach van outside the premises of a client the other day, and asked if the work had been complete, he then blatantly lied to me telling me that he had personally pulled the cables into the building. I asked for the engineer details as he had failed to comply with instructions to ring me and I want to raise a formal complaint against him because not only did he not do as instructed he told BT he had tried to ring my mobile but got no answer…I keep my phone logs and he had not…..BT refused to give his name and want to cause me more stress and waste more time waiting around for their “engineer” to decide if he wants to do his job or not…….I defy anyone to say this service is better since privatisation. Broadband. They both are a credit to Openreach. Could you tell us what the engineer did that impressed you? The engineers you’ll supervise will be mobile therefore you'll need to be happy working outside whether it’s glorious sunshine or bracing the British weather. In the future it would also be good to see a trial that looks more closely at non-MBORC related repair work, which might naturally focus more on Openreach’s own engineers. They in turn will contact us to resolve the matter on your behalf. Openreach has moved into the trial phase for a change that, when adopted by UK broadband ISPs, could potentially help reduce the number of missed engineering appointments by improving the level of contact made between the network operator and end-users (consumers etc.) “I want to be an Openreach Engineer because I want a job where I have the responsibility for carrying out my tasks safely and to a high standard. I am someone who has high standards and I like the fact the training I … We'll use the information you provide to pass your feedback to the engineer. We’re progressing your application for the Openreach Trainee Engineer Programme to the next stage of the recruitment process, which is where we consider your application against others for an Assessment Centre. Broadband and phone engineers working for BTOpenreach and external contractors, which maintain BT ’s national UK telecoms infrastructure, will soon take part in a new trial that allows residential customers to give feedback on their performance after a visit. Broadband and phone engineers working for BTOpenreach and external contractors, which maintain BT’s national UK telecoms infrastructure, will soon take part in a new trial that allows residential customers to give feedback on their performance after a visit. Instead of doing this the engineer phoned the home number and told my son the phone was working and he would not be calling. BT then gives up (“we do not offer any guarantees on upload speed on an ADSL broadband product” and “there wouldn’t be anything further we can do in this instance”). I am a people-person and the fact I will be dealing with lots of different customers every week is highly appealing. Thank You, My broadband went down and the phone failed. Fibre First. Overview. Next morning he returned with a coleague and after another three and a half hours they managed to fix the problem. Interview question for Trainee Openreach Engineer in Glasgow, Scotland.Why do you think you would be a good engineer? Our engineers will be taking special measures to ensure your safety and their own. Location: West Midlands. Your browser has JavaScript disabled or blocked. … BT offered AM or PM slot, as when they installed the system, we opted for AM slot and the engineer turned up at 5 minutes to one, just avoiding a penalty for non attendance. The new products were successfully rolled out to engineers from September 2014 onwards. What IF the customer is lied feedback to Openreach or the customer knew nothing about how broadband technology work. Please enable JavaScript and try again. Then 2 … We’re really looking for people who feel they might have the skills and attitudes above so, even if you’re a little uncertain, we’d love to hear from you and help you find out more. Nothing too scary and we’ll always support you, but you need to be comfortable using smart devices and ready to learn as new tools … encouraging engineers not to do shoddy work). Write your comment within 1000 characters. This is very timely for me as I am in the North-West (Mersey) area and due to get FTTC (at last). Field Engineer BT Openreach PLC － Thameside, London. BT Openreach Engineer Visits 01-05-2014 5:34 PM. Our assessment centres take place throughout the year. Plusnet Feedback: BT Openreach Engineer Visits « Previous; 1; 2; Next » CraigW. I was also given details about the apprenticeship, how long it would last and salary increases upon completion. This would avoid engineers pushing towards getting 10’s if an engineer is looking over a shoulder, but also avoid engineers filling these cards in on behalf of the customer…ie: sat in a van after doing the work. Our company values are to be personal, simple and brilliant. By clicking below, you can give us your feedback – there’s only one question, so it … We'll use the information you provide to pass your feedback to the engineer. It’s perhaps no coincidence that this new measure surfaces so soon after Ofcom imposed new Quality of Service requirements upon Openreach (here) and this development should thus perhaps be seen in the wider context of those measures. on certain provision and repair journeys.. After the completion of the tender process, a new contract was awarded which consolidated Openreach’s workwear portfolio, adding GORE-TEX garments to the new refined list of required PPE and workwear. *. Any issues that are not able to be resolved with either a telephone conversation or a re-visit will also be logged as part of the trial. Please use this form if you want to thank an Openreach engineer for the work they've done, special assistance given or kindness shown. The most recent engineer said that the infrastructure on my estate was 60's clockwork technology and should be ripped out and replaced. Find out how to tell us about scams, and who to contact if you see someone damaging or stealing our network. A piece of advice- research Openreach and revise a bit of health and safety. We’re pleased to tell you that you’ve passed our initial screening. But generally this is a very good move by Openreach. You can help us to identify the right person by completing as many of the fields below as you can but please don't provide any sensitive personal information. Your Feedback. wouldn’t get my approval if they done a good job because most of the work they do is shoddy and a cowboy job. Its nice to see the good comments above though, but I think to be honest that they are the exception and not the rule. Fibre for business. I asked why it had not been. I left him to finish filling in the cards he had which suspiciously looked like those mentioned above. Thank and engineer | Openreach. Fibre for home. http://www.ispreview.co.uk/index.php/2014/08/fluidata-complain-long-bt-openreach-uk-fibre-leased-line-delays.html#comment-149423. Ultrafast Full Fibre. 1. Plusnet Feedback: BT Openreach Engineer Failed To Turn Up; jamesanstee. Exactly what the slap happy ones are likely to do. Openreach takes scams, damage and crimes seriously. Many other industries and businesses also adopt a similar feedback orientated approach, which is often effective because giving users the ability to offer feedback can help to improve the quality of service delivery (i.e. I wish this had been running a few months back; the guy who fitted my fibre connection did a really good job, set it all up and even hung around for 30 minutes to make sure I could get my equipment to connect to the BT Fibre router (I had a few issues, but managed in the end). Meet Megan, one of our trainee engineers I want a job that keeps me active and where I get to work both inside and outside. Daily Post. Profile Reviews (689) Review Score. Free interview details posted anonymously by Openreach interview candidates. Of course the installation took long enough to cost me a whole days work. Our specialist fibre engineers are out supporting us to build our network. I have a poor ADSL service in inner London (frequent drops leading to upload speeds ranging between 448 kbit/s on a good day and a dysfunctional 10 kbit/s on a bad one). Free interview details posted anonymously by Openreach interview candidates. Re: Openreach trainee engineer interview Hi, I have recently been to the assessment centre in yarnfield so I can help with any questions, I got the call today confirming I have been successful and start in June due to a holiday, any questions just fire away, it … Comments on: BT Openreach Allow UK Customers to Feedback on Engineer Performance My broadband went down and the phone failed. We like to communicate some of the good news stories our customers write in and tell us about. Absolutely disgraceful service and they want to protect awful staff, Saturday, August 9th, 2014 (7:33 am) - Score 3,655, Openreach Trial May Reduce Missed UK Engineer Appointments, London ISP G.Network Invest GBP105m in Wandsworth FTTP Rollout, Netomnia Quietly Reveal New UK FTTP Broadband Rollout Areas, TalkTalk Extend FTTP Broadband to Bournemouth and Doncaster, BT Make 2021 UEFA Europa and Champions League Finals Free for All, Openreach Publish New Dark Fibre Reference Offer for UK ISPs, Vodafone UK Considers Investing in BT’s GBP15bn Fibre Rollout, Three UK Adds New Anti-SPAM Filter and Continues 4G Upgrades, Security Researchers Find Vulnerabilities in UK WiFi Smart Plugs, Virgin Media Business UK Cut Prices and Launch Flexible Contracts, Community Project Brings 4G Mobile to Scotland’s Remote Isle of Coll, Failure to Respond Gets Lycamobile UK Unlimited 4G Data Ad Banned, Testing: Vodafone 5G & 4G - Inc. Voxi, Lebara. Unfortunately due to the high volume of applications we … Openreach field engineer at BT. 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Fibre for developers. Because of this we agreed a PM slot BUT the engineer was to ring my mobile 30 minutes before attending so I could leave work to be there. You can help us to identify the right person by completing as many of the fields below as you can but please don't provide any sensitive personal information. Maintenance, provision, installation, fault finding, recovery, commissioning and Modification on the British Telecoms network services provided by the Main Distribution Frame (MDF). 11 Openreach Openreach Engineer interview questions and 8 interview reviews. Compensation payment options via BT - what can I get? Free interview details posted anonymously by Openreach interview candidates. When I complain about the line, BT Retail sends an Openreach engineer rather than telling Openreach that the line back to the exchange is unacceptable. Read more on Bucking the trend with 5,000 new jobs » Openreach … Dabbler Posts: 10. This is because although Openreach is the network provider, your relationship is with your Communications Provider. He even ran a LAN speed test for me, so I could see what the default speed was – as I was going to be using WLAN and so would be getting slower speeds through that. I rang BT to complain they wanted to pass to the broadband team who then wanted to do exactly the same tests the phone team had ALREADY DONE WITH ME!!! He said that not enough people had complained. The trial itself will be conducted in the North-West (Mersey) for contractors and Openreach’s engineers, as well as North/East London for Kelly Communications contractors and West-Central London for Quinn’s contractors.
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