Biosecurity New Zealand aims to prevent the entry of pests and diseases which could endanger New Zealand's important agriculture and horticulture industries, as well as our natural environment. These additional requirements may add to the time it takes to complete the arrivals process. Please call the National Contact Centre on 0800 428 786 for assistance. You will notice increased cleaning along with changes to the physical layout in the terminal, and the arrivals process itself. Declared risk goods may then be inspected. Thousands of the world's best brands available online and at the airport. If you do not use the app, use whatever method works for you, like the NZ COVID Tracer booklet. A full list of risk goods is on the Passenger Arrival Card. You will not be reunited with your stowed luggage until you reach your MIQ Hotel so make sure you have any essential medications or supplies for your children in your hand luggage. Search 51 Nz Customs jobs now available in Auckland Airport, Auckland on Indeed.com, the world's largest job site. Complete the Enquiry Form or call us using the Customs Contact numbers provided on this page. On it you will declare what you are (or are not) bringing into the country. That gives us exactly 2.5 hours to go through Border Control and Customs and over to the Domestic Airport before check in closes. Assistant Customs Officer Assistant Customs Officers are typically based at Auckland Airport and are the first point of contact for people entering and leaving our country. Before departure, you should clean all sports equipment to remove soil and grass. Auckland Airport has a system for recording, responding to and reporting on the noise enquiries it receives relating to aircraft. Postal items leaving New Zealand valued at over NZD$1000 must have an export entry issued by Customs. Hold luggage being x-rayed by MPI will be visible as you move through MPI Screening but will not be collected at this point. How to pass through Customs and Biosecurity when arriving in a New Zealand Airport. 6 Easy Steps to Passing Through Customs in New Zealand. Fax: +64 9 927 8294. Tobacco – more than 50 cigarettes or 50 grams of tobacco products (including a mixture of cigarettes and other tobacco products), Medicine – over 3 months' supply, or medicine not prescribed to you. citizens with Global Entry membership traveling to New Zealand may use a dedicated lane arriving at Auckland, Wellington, and Christchurch International Airports. Aside from walking and hitch-hiking, public transport is almost always the cheapest way for solo travellers and small groups to get around. Bringing food into New Zealand may result in further delays as luggage will need to be inspected. However, if you are carrying food, please pack it into your hand luggage and declare it upon arrival. For those entering MIQ facilities, food will be provided. Declared risk goods may then be inspected. Global For other COVID-19-related queries, email covid-19response@health.govt.nz. Arriving in New ZealandU.S. Your bags may be sniffed by detector dogs, x-rayed or searched. To be eligible to use the lanes, U.S. I am planning to fly from Tahiti to Auckland Airport and land at 6:55am. Some examples where you must tick ‘Yes’ on your passenger Arrival Card, if you are bringing into New Zealand are: Cash – NZ$10,000 or more (or foreign equivalent), including travellers cheques, bank drafts, money orders, etc. For further information about what can and cannot be brought into New Zealand, please refer to the New Zealand Customs Service website or call: Freephone: 0800 4 CUSTOMS (0800 428 786) Sign in below or join Strata Club. Website. There is a parent room available at each of the Bathroom Facilities on the Arrivals Level just as you exit the aircraft stand. For more information (including how to identify BMSB) visit www.biosecurity.govt.nz/stinkbug. Have a mask on as you leave the aircraft. To avoid a fine and delays, it is easiest if you don’t bring food items with you into New Zealand. A favourite toy or book to keep kids entertained would be a good idea to make the time go quicker. Once you have completed border processing you will be able to exit into the public arrivals area of Auckland Airport to meet your friends and family. Border processing may take longer than usual so take the opportunity to use the bathrooms available in the terminal as you leave the aircraft. We're the first to welcome you to our beautiful city, the last to farewell you from the islands of New Zealand. Your passenger Arrival Card will be checked by a Customs official prior to passing through Customs and New Zealand Biosecurity. You will need to wear it until you arrive at your managed isolation facility. All risk goods must be declared, Dispose of any risk goods you have not declared in the amnesty bins. Phone (outside New Zealand): +64 9 300 5399. COVID-19 update 7 April 2021: New Zealand is at Alert Level 1. Due to COVID-19 restrictions Duty Free or Foreign Exchanges points are not available to arriving international passengers going into managed isolation or quarantine. Thank you for playing your part in reducing the risk of community spread of COVID-19. Remember to keep scanning QR codes — both are important for contact tracing. Step 2: Duty-free. Welcome to Strata Club, Auckland Airport’s rewards programme. All arriving travellers will be greeted by Health Authorities and complete a COVID-19 Health Assessment. Welcome to Auckland Airport, New Zealand's gateway. If you find any bugs or insects in your luggage, catch it, take a photo and call Biosecurity New Zealand’s pest hotline: 0800 80 99 66. For the most up to date immigration information please refer to the, For further information about what can and cannot be brought into New Zealand, please refer to the, Fill out your Passenger Arrival Card. COVID-19 update 7 April 2021: New Zealand is at Alert Level 1. Shop online before you travel and enjoy contactless click and collect. Here are some of our tips to make your arrival faster and easier: New Zealand’s borders are currently closed to almost all travellers to help stop the spread of COVID-19. If there are any change in the COVID-19 status of New Zealand or quarantine-free travel countries, the New Zealand Government’s Unite Against COVID-19 website www.covid19.co.nz will have the latest advice for travellers. Customs Information Phone: +64 9 926 5613. Don't work on anything less than that. Copyright © 2021 Auckland International Airport Ltd. All rights reserved. Find the travel option that best suits you. S&T's involvement with Auckland's International Airport has included the installation of the country’s first (and award-winning) automated border processing system. Have a mask on as you leave the aircraft. NOTAMs. It is advisable to call in advance to insure that the officer will be available. If you're importing goods for commercial reasons (for sale, for your business). You can dispose of your mask at the PPE station beside the exit doors before meeting your friends and family in the international arrivals area. Please call: 0800 937 768 24 hour confidential hotline, General enquiries: National Contact Centre. Health protocols mean water fountains are not currently available upon arrival.We recommend bringing a water bottle with you when you disembark. For specific information on Trans-Tasman Quarantine Free Travel visit the COVID-19 website. 2. Present your Passenger Arrival Card to the Biosecurity Officer. And when unpacking your bags after your arrival please take care and look for BMSB. If you fail to declare or dispose, you could be fined at least $400NZD. We are not a law firm nor a substitute for the advice of an attorney. Simply sign in and update your details. Answer 1 of 7: We are flying into Auckland (from Melbourne) on early Sunday evening 23rd October. Email. please refer to the New Zealand Customs Service website: For more information (including how to identify BMSB) visit. Print this page A full list of risk goods is on the Passenger Arrival Card. 111 reviews of Auckland Airport "Arriving in New Zealand, like arriving in Australia, means emptying your bag, pockets and anywhere else of most food sources no dairy, no plant products, no meat, no soil And that means that immigration takes slightly longer than it does when arriving in a lot of places. If you have two hours or more between flights, they will transfer your luggage for you - you just need clear it in customs and deposit it at the transfer desk in AKL. Website. The Government requires travellers to New Zealand (except those from Australia, Antarctica and most Pacific Islands) to have a COVID-19 test taken and a negative test result returned within 72 hours of their first scheduled international flight. Do you need a visa for New Zealand? Auckland Internationl Airport SmartGate. If you are arriving into MIQ you will enter the country through Auckland International Airport Zone B which is exclusively for passengers arriving from a county that New Zealand doesn’t share a safe travel zone with and who are required to undergo either managed isolation or quarantine. Mask use in the terminal is required by the Ministry of Health so please have these on before you leave the aircraft. International Terminal Zone A, Safe Travel area is used by people travelling to and from countries with which New Zealand has formed a safe travel bubble. Lambert International Airport Phone: (314) 890-9939 Fax: (314) 428-7384 Hours of Operation: 8:00 a.m. - 4:30 p.m. (Central) Monday - Friday The Nadi office provides Air Freight Service and is situated at ATS Cargo Building. To smooth the arrivals process all aircraft will be met by Customs officials who will escort you through the terminal. More information is available here : https://www.miq.govt.nz/travel-to-new-zealand/arriving-in-nz/. For COVID-19 health advice and information, contact the Healthline team (for free) on. thanks Auckland is no exception. The arrivals process can take time, and there is a lot of waiting in queues. If you have a car park account login, please create a new Profile. If your parcel is stopped by New Zealand Customs for the payment of duties or GST, New Zealand Post will send you a letter with the details of the payment required once it has been processed by Customs. Re: What is minimum time to clear customs in Auckland. You can find information on this website. I regularly transit from Asia to CHC and the biggest unknown is whether the overnight flight will be delayed by head winds, or a bottleneck at take-off etc. Please call the National Contact Centre on 0800 428 786 for assistance. There are no restrictions on the movement of freight. Duty Free items which are left after security will be passed onto NZ Customs. International Terminal Zone B, Health Management area is used for travellers arriving from countries with which New Zealand does not have a safe travel bubble, and who are required to undergo either managed isolation or quarantine. Make sure you know what to do at different Alert Levels. The time constraint is that I'd like to catch a connecting flight to Nelson Airport that leaves at 8:55am. If the manage isolation facility you are allocated to is further afield you will be transferred directly onto a domestic charter flight. International Pier B operates on an independent network of utilities including heating, ventilation, and air conditioning, while a UV filtration system further treats and cleans the air. To avoid a fine, and delays, it is generally safest if you don’t bring food items with you into New Zealand. Please report any issues using the below comment form. Your bags will be transferred between aircraft by our team for you to collect at your destination. Travel restrictions are in place at the border. Foreign Exchange points and Duty Free Shopping area available to arriving international passengers arriving through Zone A at Auckland International Airport. This is just for our car hire arrangements. You'll need to contact a Customs broker to manage the process for you. New Zealand’s borders are currently closed to almost all travellers to help stop the spread of COVID-19. Auckland Airport to City: The Less-Direct Public Transport Option. Add at least 15 minutes to walk between terminals. Here is what to expect when you land in Auckland Airport after taking an international flight: Step 1: Exit the plane. Phone +64 9 275 7167. 7 Day Forecast. More detail on the documentation you will need to present to officials upon arrival can be found here. The National Contact Centre is open Monday to Friday 8am to 5pm (excluding public holidays). This will assist with border processes when you enter New Zealand. AKL recommends 3 hr. Overseas mail parcels arrive at the New Zealand Post International Mail Centre in Auckland where they are screened by Customs and the Ministry for Primary Industries. Read general information about bringing items into NZ for commercial reasons. Brown marmorated stink bug – check bags when unpacking. If you have any questions about bringing Duty Free goods purchased overseas into New Zealand Customs information about duty free allowances is available here. It is important to remember that if you have any fruit, vegetable, animal, or plant items with you, or packed in your luggage, you must declare them or dispose of them in airport amnesty bins. We ask travellers for their patience and understanding as it may take longer to complete arrivals processing. Your bags may be sniffed by detector dogs, x-rayed or searched. Following border processing you will be transferred directly to your MIQ Hotel. This will assist with border processes when you enter New Zealand. It is not used to determine immigration or entry requirements into New Zealand. No more swapping apps on your phone... your new 'home to gate' journey planner is now live on the Auckland Airport app. Declared risk goods may then be inspected. From 16 April 2021, your journey through Auckland Airport into MIQ may be different to what you have experienced before and some processes may take longer. Address. Auckland Airport lost property office location: Although Air New Zealand recommend 3 hours to change planes, I wonder if anybody has any experience of Auckland Airport. On it you will declare what you are (or are not) bringing into the country. There are no restrictions on the movement of freight. When undertaking your Health Assessment, please let the Health Authorities know if you have any concerns about access to prescription medication, mental health issues or other welfare issues. You can find information on, If there are any change in the COVID-19 status of New Zealand or quarantine-free travel countries, the New Zealand Government’s Unite Against COVID-19 website. Auckland Airport, alongside its airline, government border and health agency partners, is working hard to protect the health and wellbeing of our travellers, our staff, and the wider community. Your passport, arrivals card, health declaration and negative COVID-19 test declaration should be ready for inspection. ... At Auckland Airport, our focus is to make the security process as simple and friendly as possible, whilst still ensuring all international passengers comply with … Please follow the instructions on the Receive items from overseas page to complete the Customs process, alternatively you can contact a Customs broker to manage this process on your behalf. The outcome of your Health Assessment will be used to determine your risk profile for the purposes of Managed Isolation/Quarantine. To avoid a fine, and delays, it is easiest if you don’t bring food with you into New Zealand. Shopping. If you experience noise and wish to make an enquiry then contact us via the number below or find out more here . Page updated: 08.32am 12 April 2021, Broker payment of deposit for temporary import/Sight entry, Changing, suspending or cancelling your licence, Amend, surrender or transfer your licence, Managed-isolation or quarantine on arrival requirements, Advice for exporters, importers and businesses. There are a number of ways you can contact us depending on what your query is about. The main office is located at Nadi Airport and also branches located in Lautoka and Suva. Arriving in New Zealand without evidence of a negative approved test, or medical exemption may result in the issuing of an infringement offence fee of $300 or a fine not exceeding $1,000 – you could also be subject to prosecution. Auckland Airport is currently operating a transit area in its Health Management Zone, with reduced facilities and services due to COVID-19 restrictions. All travellers arriving in New Zealand after 11.59pm (NZT), Monday 25 January, except those from Australia, Antarctica and most Pacific Islands, will be required to test negative for COVID-19 before departing for New Zealand. Within the New Zealand international airports of Auckland, Queenstown, Christchurch and Wellington you can use the eGate if you hold an e-passport from New Zealand, Australia, UK, US, Canada, France, Germany, China, Netherlands or Ireland. New Zealand Post then delivers your parcel, unless more information is needed or if you need to … The Suva and … Complete the Enquiry Form or call us using the Customs Contact numbers provided on this page. It’s not in New Zealand yet, and we want to keep it that way. This means arriving into Auckland Airport may feel different from what you are used to. For further information about what can and cannot be brought into New Zealand, please refer to the New Zealand Customs Service website: www.customs.govt.nz or call: It is important to remember that if you have any fruit, vegetable, animal, or plant items with you, or packed in your luggage, you must declare them or dispose of them in airport amnesty bins. The New Zealand Government may assign you to a facility that is outside Auckland. Rate your experience with the Customs Office in Auckland Airport(21 Tom Pearce Drive), New Zealand: (click on the stars below) Further information about managed isolation/quarantine can be found here. Website: www.biosecurity.govt.nz/declare, Retailers open international terminal can be found here https://www.aucklandairport.co.nz/shopping/international-open-now. For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453 for international SIMS. A parent room is also available on the Ground Floor following MPI Screening. Go direct to Auckland Airport to see how many flights are arriving about that time. New Zealand Customs Offices This page was last updated on Thursday, 11th January 2018 17:41:11 PM If you are bringing a small consignment of Personal Effects such as up to 6 standard carton into New Zealand you can do your own Customs Clearance. Travel restrictions are in place at the border. Have all your documentation ready and close at hand before you leave the aircraft. Food will be provided at MIQ facilities and a wide range of imported food is available in New Zealand supermarkets and specialty stores, If you are travelling with little ones, there are changing facilities available at the following bathrooms on the arrivals pathway. Fax +64 9 275 7185. Details are available on the New Zealand Immigration website. A wide range of imported food is available in New Zealand supermarkets and specialty stores. Retailers open international terminal can be found here, https://www.aucklandairport.co.nz/shopping/international-open-now, If you have any questions about bringing Duty Free goods purchased overseas into New Zealand Customs information about duty free allowances is available. What do you need to declare? Contact Information The officer is responsible for many duties which take him/her away from the office. A Health Assessment consists of a temperature check and screening questions. If you fail to declare restricted or prohibited items or make a false or incorrect declaration on your arrival card you could face a $400 instant fine. Travel restrictions are in place at the border. Our in-house experienced customs brokers are very reliant and easy to deal with. This may complicate any ongoing MIQ or other domestic transfers. Essential information for international transits is here. NZ Customs Service - Air Cargo Inspection Facility. More detail on the requirements can be found here. If there is anything you would like to speak to a registered nurse about in private, please let a member of the Health Team or other airport employee know. While in New Zealand, there are a few things you need to do to keep yourself and others safe from COVID-19. You will then move downstairs to complete the Immigration, Customs and MPI border processes. If this is the case the Government will arrange your transfer. To report suspicious activity / information / smuggling etc. Pre departure testing is one of the ways the New Zealand Government is reducing the risk of infection on international flights. We look forward to welcoming you into Auckland Airport, but to help protect New Zealand from COVID-19 there have been changes to the arrivals process. Should the managed isolation facility you are allocated to be in Rotorua or Hamilton you will board a coach at the Terminal which will transfer you to the hotel. Show Email. The National Contact Centre is open Monday to Friday 8am to 5pm (excluding public holidays). This includes your passport, negative COVID-19 pre-departure test or a medical certificate providing proof you are exempt from testing, and completed arrivals card and health declaration. Your luggage will be sent directly to your hotel and delivered to your room after you arrive. Biosecurity New Zealand needs your help to keep watch for the brown marmorated stink bug (BMSB) which could attack a wide range of New Zealand crops and infest local homes. There are no restrictions on the movement of freight. If you have any questions, ask one of the Biosecurity Officer. Auckland Airport Customs. I read online that you should give yourself at least 3 hours between flights but the 8:55am flight is the last one of the day. #1, Say 40 minutes to clear Customs and Immigration and collect luggage. Freephone within NZ only: 0800 00 83 33 Bringing items into NZ (online shopping, gifts, anything that is being sent to you from overseas). Additional protections and processes are currently in place at our border to help stop the spread of COVID-19. We ask for your patience and understanding and appreciate your contribution to protecting New Zealand from Covid-19. The tips below have been put together to help you have a smooth arrivals journey. COVID-19 update 7 April 2021: New Zealand is at Alert Level 1. This means arriving into Auckland Airport may feel different from what you are used to. My question is, how long does it typically takes American citizens to get through customs? you disembark from your ship or plane you will be given aPassenger Arrival Card(PDF 166 KB) to fill in Exotic pests and diseases: 0800 80 99 66 will have the latest advice for travellers. Quarantine-free safe travel path, arriving into managed isolation, health measures, where to eat & shop. BMSB has spread from Asia to North America and through Europe. Answer any questions from Biosecurity Officers relating to risk goods you may be carrying. It’s important that everyone in New Zealand tracks: Use the NZ COVID Tracer app with Bluetooth tracing turned on if you can. Auckland Airport (IATA: AKL, ICAO: NZAA) is the largest and busiest airport in New Zealand, with over 21 million passengers in the year ended March 2019. 21 Tom Pearce Drive, Auckland International Airport (AKL), Auckland Airport, Auckland 2022, New Zealand. E ngā iwi o te ao katoa, Haere mai ki Aotearoa. Make your way to the international transfer area at the terminal end of the arrivals concourse Global Entry members.Lanes are clearly marked with signs that say "U.S. E-Gates will be open and available to all quarantine-free flights for eligible passengers. The information below provides an overview of the current arrivals process at Auckland Airport, and directs you to additional information. Food, animals or plants:Ministry of Primary Industries (Biosecurity), New Zealand Customs ServicePO Box 2218Wellington 6140, The Customhouse1 Hinemoa StreetHarbour QuaysWellington 6011. You will be asked by Health Authorities to complete a COVID-19 Health Assessment upon disembarkation. Email: info@mpi.govt.nz You'll be directing and processing travellers, answering queries and supporting the wider team to protect New Zealand and New Zealanders. It will also be used for passengers transiting through Auckland Airport en route elsewhere. More detail on the requirements can be found, The Ministry of Health provides specifics regarding the requisite pre-departure tests, More detail on the documentation you will need to present to officials upon arrival can be found. More detail on the current border restrictions is available here on the, Further information about managed isolation/quarantine can be found, Pre departure testing is one of the ways the New Zealand Government is reducing the risk of infection on international flights. For further information about biosecurity restrictions, please contact: Biosecurity New Zealand Phone from overseas: +64 4 830 1574 It is not affiliated with or endorsed by any government agency. Step 4: Baggage Claim. If you have any questions, ask one of the Biosecurity Officer. The cheapest way to get from Auckland Airport (AKL) to Customs St East opp Fort Lane costs only $4, and the quickest way takes just 21 mins. US-Immigration.com is not a government agency. Customs will ask all passengers to provide proof of a negative COVID-19 test or provide the medical certificate/exemption during the arrivals process when they enter New Zealand. Tel After Hours +64 274 823802. If so could you tell me what in your experience is the average length of time it takes to go through Border Control and Customs? Your passenger Arrival Card will be checked by a Customs official prior to passing through Customs and New Zealand Biosecurity. If you are transferred to Wellington or Christchurch your baggage will be transferred with you on the same aircraft. If arriving from Asia, North America, or Europe (in particular Italy) please let biosecurity staff know. Already have an Auckland Airport Profile? Have your passport and arrivals card close to hand before you leave the aircraft so you’re not hunting for documents during border processing. Encourage your family and friends to do the same. Check your eligibility for travel from overseas to New Zealand here: Auckland Airport, alongside its airline, government border and health agency partners, is working hard to protect the health and wellbeing of our travellers, our staff, and the wider community. Step 3: Passport control and Customs declaration. After completing Customs formalities all passengers pass through the security screening point operated by the Aviation Security Service. More detail on the current border restrictions is available here on the Ministry of Health website. You will need to contact them directly on +64 9 2556681 and they will advise on how you can collect your items. Auckland Airport’s international terminal has been split into two zones to separate different categories of travellers as they pass through the international terminal. Global Entry". Auckland and you already have your baggage checked through to your next/final destination you will not be required to collect your bags or clear customs and immigration. For the most up to date immigration information please refer to the Immigration New Zealand website or call: Freephone within NZ only: 0508 558 855 Monday - Friday 6am – 10pm, Phone (outside New Zealand) +64 9 914 4100. Clearance Overview for NZAA Passport, Visa, & Health Requirements for NZAA. The Ministry of Health provides specifics regarding the requisite pre-departure tests here. Visit covid-19.govt.nz for more information. ... 5A Hape Drive, Auckland Intl Airport, Auckland, 2150. Make sure you know what to do at different Alert Levels. Before departure for New Zealand, you should clean all sports equipment to remove soil and grass. The lanes will streamline border processing for U.S. The international terminal building has been divided into two self-contained processing zones. How long is the process of going thru customs likely to take. Is there any problem / complaint with reaching the Customs office in Auckland Airport(21 Tom Pearce Drive), New Zealand Address or Phone number? Customs has a presence at locations throughout New Zealand, covering the main air and sea ports. On it you will declare what you are (or are not) bringing into the country. Parking for motorbikes bicycles and special vehicles, Eligibility to travel from Australia to New Zealand, Eligibility to travel from the Cook Islands to New Zealand, Eligibility to travel from Niue to New Zealand, Arriving through the Quarantine Free Travel Safe Travel Path, Arriving into Managed Isolation and Quarantine (MIQ), https://www.miq.govt.nz/travel-to-new-zealand/arriving-in-nz/.
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