Step 4: Switch on . Watch our video guides or follow our step by step instructions. Check the cables and check if it is actually switched on. The old âswitch it on and offâ routine. 30-07-2019 Give them a minute to reset and all the lights will come back on. BT’s offering is all about being connected, and their set-top boxes require connection to a BT Home Hub. No other device is having a problem connecting to the hub. Please don't leave this page while your router is restarting as you won't have any internet access. There are there three main ways that you can connect a YouView box to your home broadband router: With a cable connected from the YouView box to your router YouView boxes do not use WiFi so if your router is too far from your YouView box, then you can use powerline adapters to connect to your box. When problems crop up, it can quickly get you up and running again. 0. Make sure the Ethernet cables are connected firmly to the adapters, your router and your YouView box and all 3 lights on both adapters are on. Check your box has a stable connection to the internet. I've been using the Youview box for internet programmes for many months. 30-07-2019 Give it a minute or two to warm up then check if youâre reconnected. Learn more with BT help. To get on-demand content from YouView, you need to connect the YouView box to the Internet. For this follow these steps. The BT TV Box Z4 is our smallest box. If you need support with your TV box from BT, follow these helpful guides to troubleshoot the issue. on Connect your aerial. If your router is fairly close to your YouView bo, then connecting a simple CAT5 Ethernet network lead is all you need to do connect a lead between the two Ethernet sockets. Ethernet cable & Ethernet port – YouView boxes do not support WiFi so you need an Ethernet cable to connect your box to the Router ... this is usually used when referring to “IP/ISP channels” which your internet provider (TalkTalk, BT or Plusnet) can give as part of your TV & broadband package. Have tried the suggested fixes: disconnect and reconnect to the router, etc. They went through set up & reset doing much the same as I have already tried. With the Humax Youview app, recording can be done remotely from any corner of the world. Select Settings*. 11h22. BT TV includes the Sky channels with a NOW Membership, as well as over 70 Freeview channels, BT Sport and more. Recently I've started to have a connection problem. The guy who gave it to me seemed to think there is a button I can press to bypass all this. This information is stored in the user configuration file, and can only be cleared out by a factory reset of the home hub. Your YouView box will now boot up and do it’s stuff. The BT TV box. on Keith, thanks for the quick response. Connect your aerial cable from the aerial socket in your home, to the Aerial In/Antenna In port on the back of your box: Connect to your TV. The IP address must be outside of the home hub DHCP range, so you could use settings of. I've power-cycled the Youview box a further couple of times to check and in each case it connected to the internet. 1 x Aerial cable. I can no longer get iplayer etc, All other devices connect to the internet fine. Check your box has a stable connection to the internet. Upon switching on I get to a YVM102 error - not connecting to the router. 1 x Power lead . 18h37. 17 September 2015, 7:27PM edited 6 March 2017, 10:48PM. Go to solution. IS IT A HUMAX BT VISION YOUVIEW BOX … This has started rolling out to Humax Retail T2000 Devices. Further information on this change can be found here. On contacting BT, I was first put through to their Tech Dept. Make sure you switch both adapters off for 30 seconds and then turn them back on. They need a wired Ethernet connection to connect the internet, so that we can give you the best quality experience. Yes, you can do this wirelessly if you want. 1 2 3. Connect your hub to your BT TV box using the Ethernet cable. You can check this on your box through the steps below: If it says your box is not connected select Edit connection and then Auto connect. 30-07-2019 What eventually works is disconnecting mains power to the Youview box, leaving for 10s, and reconnecting. Overused but it can often help resolve the issue. I will try your suggestion of a factory reset on the hub, although I'm not hopeful. To be safe, disconnect and reconnect it. Check your box has a stable connection to the internet. (When asked, we suggest you choose ‘Smart standby’ for faster start-up). On the current version of the BT YouView Box there are 2* USB 2.0 sockets, one located on the rear of the box underneath the Ethernet connector and the second USB connection is located on the side of the enclosure. 30-07-2019 1 x HDMI cable. © YouView TV Ltd 2021. 31-07-2019 Help and support; BT TV; Fix a problem; TV boxes; Back. The first step will be to connect your broadband router to the adapter. And after you have saved enough shows or selected which one you want to watch the appearance in a neat and clean personal library of yours for easy access. Weâll walk you through what to do. You can get to the cog by pressing Up after opening the Main Menu. After that there is no problem usign the Youview box. Select Broadband Connection. We recommend using powerline adapters if your router is too far from your box. I have tried a software reset and a factory reset of the box to no avail. Press the power button on the top of the box to turn it on, and follow the on-screen steps. The YouView G4 box comes as standard with our flexible TV packages. Connecting a YouView box to the Internet. What eventually works is disconnecting mains power to the Youview box, leaving for 10s, and reconnecting. Take one ethernet cable and connect on the back of Youview box. By continuing to browse, you are agreeing to our use of cookies. Also, on the rear of the Box, there is an optical SPDIF socket located next to the RCA connectors. 1 x Remote control with 2 AAA batteries. Lastly, pop the power lead into the back of the box, and insert the plug into your wall socket. Comments. Two days ago my BT badged Humax Youview box started showing BT TV in the top left corner of the TV guide page and now says it can connect to the router but not the internet. I have a problem with my BT TV box The TV help tool is available to all BT TV customers. If you are setting up your box for the first time, you will need an internet connection to complete the process. My Husband and I have followed all the re-set options and suggestions and run out of ideas now unless the new box sent is … We recommend connecting your powerline adapters directly to a wall socket instead of an extension lead for the best results. Use the Wi-Fi or an Ethernet cable on a mobile or laptop, to see if you can connect. If you canât connect, give your broadband provider a quick call. Ethernet socket on the Humax T1000 YouView box. Until the next time I try to use it …. I had a new box sent from BT after my original one would not connect to the internet and still have the same problem. Press and hold the button on your box for 8 seconds, then let go. Youâll be greeted with a friendly âHelloâ telling you that your box has restarted. Read our cookie policy. BT Vision V+ Box Ethernet socket. One by your YouView box and one by your router. Help with this below. The connection is directly using an ethernet cable and the internet in the house is working well. Time to head round the back of your box. Another option is to manually configure the network settings on the YouView box, so that it has a static IP address, gateway, and DNS settings. Having trouble connecting your box to the internet during set up? This does not work. Now all you need to do is switch on the box by using the buttons at the back and you should be good to go. You can check this on your box through the steps below: Open the Main Menu. I'm a bit confused though. Plug one powerline adapter to a power socket. Here are the things you should do to address these BT YouView Box problems. 21h04. Connecting your Router to Powerline Adapter. Pick your connection:Â. The connection is directly using an ethernet cable and the internet in the house is working well. BT Vision. If it says your box is not connected select Edit connection and then Auto connect 19h18. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help?
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