Select Connect. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. ... Click Advanced Settings. Hub keeps Rebooting - aargh! Fix orange flashing light on BT Smart Hub broadband. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. I was asked on the phone once about how many devices, and when I listed them, they said that was the problem. Enter the … This will open the Hub Manager Click on Advanced Settings and enter your Hub admin password when prompted. Help for BT Hubs. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices, … Connect to a BT Hub … MAC based PC will not open Hub's Admin Pages. Why do my devices keep connecting to BT Wi-fi instead of my BT Hub? BT.com & Community; Broadband. I have problems connecting 5GHz and dual band devices wirelessly to the BT Hub. Wait for a moment until you see an Ethernet icon on your computer. Do you have a BT Home Hub 5 ? For some devices you can solve this problem by having different network names (SSIDs) for the 2.4GHz and the 5GHz bands. New broadband customer : Your connection takes around 10 days to adjust after activation so it’s possible to experience fluctuations with it during this time. Problems with your broadband connection? Going via the TP-Link extender the MAC address would be accepted. Make a note of your Hub's wireless network name and password. BT will supply this, and it's the cable with red ends. If it’s gone, try changing to 161, 162 etc at the end). What type of connection problem are you having. Start by disabling MAC filtering on the BT Hub and see if that fixes it. The bug disrupts the connection between two devices linked over the … (Make sure you’re connected to your home network.) If your BT broadband home network is playing up, you're not alone. Just replaced my router from a BT Smart Hub 1 to a Smart Hub 2 and despite following the instruction I.e.connect my Sonos Play 3 to the hub via an Ethernet cable and following the app instructions, Sonos can not see my new network even when putting in … Figure : Example of the Connect screen. If the hub was given to you it may be that the router has login details that dont match your broadband account. Hub 2.0 doesn't show my connected devices 8. It is available to all BT Broadband customers for free, the device supports BT Broadband’s maximum download speed. If your device supports WPS, just press the WPS button on your Hub - it's a quick way to connect. Click on Advanced Settings and enter your Hub admin password when prompted. Other uses: We're not aware of any other uses for the USB ports at this stage. 3. Go to BT Support to see which categories are blocked by BT parental controls. If you're seeing any other lights or colours, find out what they mean and what to do >. Scan through the BT support forums and you’ll find plenty of people complaining about the BT Smart Hub constantly dropping connections (such as here, here, here and here on the ThinkBroadband forums). Once you have restarted your BT Home Hub after making this change, please move to step 3. Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6. At the time of writing, BT’s entry-level ADSL broadband package comes with a BT Home Hub 4. Broadband only connects if I first make a phone call! BT CD lost or not compatible with my Operating System. This time the BT support desk admitted that “many people” were having problems with the new Smart Hub, and it seems they weren’t kidding. Hi, We've upgraded our iOS devices to iOS7 and now can't connect to wifi. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. This will mean you're connected. If you use a regular, yellow-ended Ethernet cable that BT supplied with Full Fibre, it will still work but will be slower, If you can't see the icon, check that there are flashing green lights where the cable goes into your computer, If you're having trouble connecting to the internet, make sure the Hub's main light is blue. The 8-port switch has the bulk of the devices on it, roughly 30 or so judging from the network sketch - and wouldn't you think that it is was an issue with the VM Hub not being able to cope, that it would be that leg of the network which would have the issues not the 24-port switch with just about eight or so devices. If your broadband has cut out, the Hybrid Connect device will kick in. Download broadband setup guides for your Hub >. But if you have Full Fibre, you will need a Cat5e Ethernet. The connector looks like this: The Ethernet port is normally marked LAN and will connect with the ports on the back of your Hub. Press a series of buttons on the printer to reset the wireless settings to ensure that the connection completes successfully. DNS 1: 62.6.40.178 (BT’s default DNS server address) DNS 2: 62.6.40.162 (BT’s default backup DNS) Now click Connect, and with a bit of luck, you should be good to go. Home Hub v2: With the Home Hub v2, there is the option to restrict access on a per-device basis by selecting a time range that a device is allowed to make a connection. 11. Make sure the connections are fully pushed in - you'll hear a click as they lock into place. Yours is a common problem after the recent HH5 forced firmware upgrade. Here is a guide on how we fixed it. 1. Power it back on and let it reload. Disconnect power from your HH6. The types of routers that are incompatible with Protect have the following characteristics: Do not support local IPv6 network address. It could be that the Hub is set not to broadcast its existence, or not to allow connection from devices that it doesn't recognise. Incredibly frustrating. Put in the Hub's wireless password and select Next. Plug one end of the Ethernet cable into your computer, and the other into the Hub or router. Problems with your broadband connection? This is caused by a bug in the BT Smart Hub 2’s firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. This will mean you're connected. Make sure the connections are fully pushed in - you'll hear a click as they lock into place Wait for a moment until you see an Ethernet icon on your computer. Another computer on the same network connected via the wired Ethernet connected straight away … (Make sure you’re connected to your home network.) Smart Home devices and connecting to BT Hub 6 with Smartlife App. See how to solve the problem caused by dual band devices not coping with single log-in details. 4. Go back to: What type of connection problem are you having? In the BT Home Hub 5 example, then, given the router has an IP address of 192.168.1.1 and the range is quoted as above, anything between 192.168.1.2 and 192.168.1.63 is … Connect to a BT Hub using wi-fi > 7. from other forum posts the firmware update was/is causing problems with devices connected to the 5ghz network not being able to communicate with devices connected to the 2.4ghz network the problem you describe is one often posted (and not the same) and suggested fix is to turn off the 5ghz network in hub wifi and then connect your 2.4ghz devices once they are connected and … To set this up, follow these steps: Open your web browser on a device connected to the Hub and go to bthomehub.home. BT Smart Hub and Ultrafast Smart Hub. This means it is ready to connect your Smart Hub to the mobile network if your broadband cuts out. York UK We found this problem with Virgin Media and Super Hub 3, and of course in the UK, however it can apply to any provider or router as the issue is non-specific. The latter is particularly important in light of the imminent arrival of the wholesale SOGEA (standalone broadband) service, which is due to launch via Openreach next year. Phone 2.1 keeps "searching" on the cradle! Blocking Media Streaming can result in certain Alexa content being blocked, including TuneIn, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. (Devices will only connect to 2.4ghz anyway) They're on the back of your Hub. If you're new to BT Broadband and setting up your broadband connection for the first time, we strongly recommend you follow the instructions that came with your Hub. Learn more with BT help. Windows will check the password and, if entered correctly, you'll be connected to the Hub. This router is a few years old now but will easily give you the modest speeds promised by an ADSL package. Test and fix things with our troubleshooter >. Using their own MAC addresses the devices are rejected by the Hub. I have problems connecting 5GHz and dual band devices wirelessly to the BT Hub. (Make sure you’re connected to your home network.) Hi all. Test and fix things with our troubleshooter >. If you've manually changed your network settings (like your IP address or DNS server) in the past then you might need to change these settings back to automatic for your BT Hub to connect successfully. Landline; BT Mobile; Email. Do not click Continue at this point. Everything was working fine until a couple of days ago when the Wifi connected devices could not connect to the internet, the wifi signal on the devices is at full but no internet connection. Here's what to do when you've previously connected to a BT Wi-fi hotspot, and want to switch back to your BT Hub. 10. You can check if one has by clicking on the Devices tab in the Home Hub’s advanced settings. We’re aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. This PC is connected to the BT hub via WiFi. Look for a location that’s: Well ventilated; Raised up from the floor; Away from other electronics; Near a plug and a window; Relatively close to your hub; The lights on the device will tell you when you’ve found a good spot. The easiest way to access the BT Smart Hub Manager is to type 192.168.1.254 into a web browser, or simply click on our link. My Asus EEEPC will not connect by wifi 9. If its no better after a power off reset try pushing a pin in the reset hole in the back of the HH6. For more advice on how to get the best from your BT Hub, visit Help for Hubs >, Or, if you’ve got one of our older Hubs why not buy our latest BT Smart Hub? Find out how to connect your devices to your BT Broadband wi-fi. Check the following settings: BT Home Hub v1: Under 'Configuration' > 'Wireless' > 'Security'. if not phone BT if they provide your Broadband and ask them to disable smart settings . 14-11-2018 11:33 AM. The easiest way to access the BT Smart Hub Manager is to type 192.168.1.254 into a web browser, or simply click on our link.
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